Customer Support Specialist

Kaplan; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading education technology firm is seeking a Customer Service Representative to provide exceptional service across various channels. This role offers a salary of $19.00 per hour and flexible remote work options. Candidates should possess strong communication skills and a minimum of 1 year of experience in customer service. The position includes a comprehensive benefits package for early starters, aiming to foster a supportive and inclusive work environment.

Serviços

Comprehensive benefits package

Generous Paid Time Off

Tuition assistance

Qualificações

• Minimum of 1 year of experience in Customer Service, Customer Experience, or Inside Sales.
• Outstanding written and verbal communication skills.
• Ability to work independently in a remote environment.

Responsabilidades

• Provide exceptional service via voice, chat, email, and social media platforms.
• Document customer interactions and statuses in the CRM system.
• Collaborate with internal teams to address customer queries and resolve issues.

Conhecimentos

Customer Service

Communication Skills

Independence

Descrição da oferta de emprego

Overview

Employer Industry: Education Technology

Why consider this job opportunity:

• Salary of $19.00 per hour
• Flexible work/life balance with remote work options
• Comprehensive benefits package including health and wellness benefits starting on day 1
• Generous Paid Time Off, including holidays, vacation, and additional volunteer and diversity days
• Tuition assistance and substantial discounts through the Gift of Knowledge Program
• Supportive and inclusive work environment that fosters growth and development

Responsibilities

• Provide exceptional service via voice, chat, email, and social media platforms
• Document customer interactions and statuses in the CRM system
• Collaborate with internal teams to address customer queries and resolve issues
• Proactively identify and communicate suggestions for improving the customer experience
• Perform product tests and facilitate improvements based on customer feedback

Qualifications

• Minimum of 1 year of experience in Customer Service, Customer Experience, or Inside Sales
• Outstanding written and verbal communication skills
• Ability to work independently in a remote environment
• Must satisfactorily complete required training for continued employment

Preferred Qualifications

• Experience in upselling products and services
• Knowledge of customer engagement channels and processes
• Familiarity with CRM systems and customer relationship management

#EducationTechnology #CustomerSupport #RemoteWork #CareerOpportunity #InclusiveWorkplace

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