Customer Support Specialist

buscojobs Brasil; Bahia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic SaaS company is seeking a proactive Customer Support Specialist to join their remote team in Brazil. In this role, you will handle customer inquiries via live chat and video calls, ensuring timely and professional responses. The ideal candidate is bilingual in English and Portuguese, enjoys problem-solving, and is organized enough to work across time zones. This position offers a competitive salary, performance bonuses, and opportunities for career development.

Serviços

Competitive salary

Performance bonuses

Access to educational resources

Required hardware and software provided

Qualificações

• Strong proficiency in English and Portuguese, both written and spoken.
• Experience in customer support or customer success is a plus.
• Ability to work independently and in collaboration with distributed teams.

Responsabilidades

• Handle support requests through various channels promptly.
• Become a product expert to assist users effectively.
• Create and maintain user-friendly documentation.

Conhecimentos

Problem-solving

Bilingual English and Portuguese

Organizational skills

Ferramentas

Intercom

Zendesk

HubSpot

Descrição da oferta de emprego

Overview

We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.

Responsibilities

• Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
• Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
• Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
• Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.

What we’re looking for

• Based in Brazil and available to work full-time (5 weekdays, 45 hours).
• Strong proficiency in English and Portuguese (spoken and written).
• A problem-solver with a positive mindset who genuinely enjoys helping people.
• Highly organized and comfortable working with distributed teams across time zones.
• Someone interested in building a long-term career in customer experience and SaaS support.

Nice to have

• Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
• Familiarity with support tools like Intercom, Zendesk, or HubSpot.
• Additional language skills (Spanish is a huge plus).

Why you’ll love working at UserGuiding

UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.

Here’s what we offer :

• Competitive salary + performance bonuses
• 100% remote working in Brazil
• Required hardware and software provided
• Access to educational resources and career development opportunities

Recruitment process

• Initial Interview (30 min) : Culture and role fit.
• Practical Task : Product-related exercise to evaluate problem-solving and communication.
• Final Interview : Conversation with the department head.