Customer Support Spcialist

Ansvery; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company that specializes in cost-effective customer support for app and game products. This role offers you the chance to excel in a supportive environment, providing 24/7 expert assistance to users through written communication. You will resolve queries efficiently, ensuring a profound customer experience and brand loyalty. With opportunities for professional growth and a friendly working atmosphere, you can make a positive impact while continuously improving your skills. If you are detail-oriented and resilient under pressure, this position is perfect for you.

Serviços

Trainings and meetups for professional growth

Career progression opportunities

Friendly working environment

Opportunity to make a positive impact

Qualificações

• Fluent in English with excellent written communication skills.
• Detail-oriented and ready to handle multiple queries effectively.

Responsabilidades

• Assist users with app features through written communication.
• Resolve user queries quickly and effectively.

Conhecimentos

Fluent English (B2)

Written communication skills

Detail-oriented

Stress resilience

Self-improvement aspiration

Ferramentas

MS Office

Google services

Mobile devices

Descrição da oferta de emprego

???????????????????????????? is a cost-effective customer support service for app and game product companies. We provide 24/7 expert performance backed by technological solutions to ensure efficient operations, profound customer experience, and brand loyalty. Since 2012, we have created personalized solutions for projects of various sizes and complexity. We help our clients find their unique voice that fits the company image, inspire user loyalty, and make them stand out from the competition. They trust us to maintain high standards of communication and uphold the reputation of the brand.

The Role

Tasks:

1. Excel in supported projects.
2. Help users resolve their issues with app features (no calls, written communication only).
3. Resolve user queries in a fast and effective manner.

What we offer:

1. Possibility to work remotely.
2. Trainings and meetups for professional growth.
3. Career progression and realization of personal potential.

Ideal Profile

Requirements:

1. Fluent in English (upper intermediate or B2).
2. Excellent written communication skills.
3. Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
4. Detail-oriented, stress resilient, ready to handle a barrage of questions.
5. Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
6. Ready to do a small test assignment.
7. Ready for 2x2 shift schedule.

What's on Offer?

1. Opportunity within a company with a solid track record of performance.
2. Friendly working environment.
3. Opportunity to make a positive impact.