Customer Support Representative, Ii

buscojobs Brasil; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is looking for a customer service representative to assist customers with inquiries. The ideal candidate will have 1-2 years of experience in customer service and be fluent in English. This hybrid role requires strong problem-solving and communication skills, as well as familiarity with Microsoft Office tools. Join a dynamic team where your contributions will be valued.

Qualificações

• 1–2 years of customer service experience required.
• Fluent in English and local language is essential.

Responsabilidades

• Answer customer calls and general questions.
• Direct calls to appropriate resources.
• Document customer concerns and escalate as needed.

Conhecimentos

Customer service skills

Problem-solving skills

Effective communication

Fluent in English

Formação académica

High School or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Overview:

Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.

Remote Work: Hybrid

Responsibilities:

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication, and problem-solving skills

Qualifications:

Required Qualifications:

• High School or equivalent
• 1 – 2 years of customer service experience
• Fluent in English (written and verbal) and local language as applicable

Preferred Qualifications:

• Beginner level skills in Microsoft Word, Excel, and Outlook
• Customer service orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Effective communication skills (listening, providing clear and concise information, using proper language and grammar)

Hybrid role: São Paulo

To protect candidates from online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system, and only personal identifying information should be provided through that system. Our Talent Acquisition team will not ask for personal information via email or outside the system. If you are a victim of identity theft, contact your local police department.