Customer Support Representative, II

Zebra Technologies; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Customer Service Representative to join their team in São Paulo. This hybrid role involves assisting customers with inquiries, providing solutions, and ensuring high levels of service. Candidates should have a high school education, bilingual proficiency, and solid customer service skills. Join Zebra Technologies for an opportunity to contribute to team success while building your career in a supportive environment.

Qualificações

• 1-2 years of customer service experience required.
• Fluent in English (written and verbal) and local language.
• Beginner level skills in Microsoft business applications.

Responsabilidades

• Answers initial customer calls and general questions.
• Documents customer concerns and escalates as necessary.
• Demonstrates strong customer service communication skills.

Conhecimentos

Customer service orientation

Communication

Problem solving

Formação académica

High School or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Works under moderate supervision to answer general questions regarding company products and
services. This role requires detailed knowledge of the company's products and services.

Responsibilities:

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service. communication and problem solving skills

Qualifications:

Required Qualifications:

Preferred Education

High School or equivalent.

1 – 2 years of customer service experience

Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications:

• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

Hybrid role: São Paulo

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.