Customer Support Operator

Sumsub; São Paulo; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading verification platform is seeking a Customer Support Operator to engage with customers, resolve issues, and document interactions. The ideal candidate is fluent in multiple languages and has at least 6 months of experience in a support role. This position offers competitive compensation and the flexibility to work remotely from anywhere in the world.

Serviços

Competitive compensation

Paid vacation and sick leave

Remote work flexibility

Qualificações

• Fluent in Spanish, Portuguese, and English; Mandarin or Russian is a plus.
• At least 6 months of experience in Customer Support.
• Ability to work during weekends.

Responsabilidades

• Responding to customer queries and providing support.
• Documenting interactions for reference and analysis.
• Collaborating with team members on complex issues.

Conhecimentos

Multitasking

Empathy

Adaptability

Time Management

Communication

Ferramentas

Zendesk

LiveChat

Slack

Descrição da oferta de emprego

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognized by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Customer Support Operator to join our team!

What You Will Be Doing:

• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries
• Problem Solving: Analyzing customer issues and providing solutions or answers to their questions
• Gaining a deep understanding of the company’s products or services to provide accurate and helpful information to customers
• Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies
• Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis
• Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance
• Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process
• Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues
  

About You:

• Fluent in3 languages:Spanish, Portuguese and English(knowledge of Mandarin or Russian would be a plus)
• At least 6 months of experience in Customer Support in B2B/B2C
• Knowledge of Zendesk, LiveChat, Slack
• Ability to work during weekends (still only 5 business days a week)
• Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude
  

What We Offer:

• Competitive compensation in compliance with your professional expertise
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
• Remote first company – work from anywhere in the world
• Paid vacation and sick leave

The hiring stages: Assignment ->TA screening -> Hiring Manager Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.