Customer Support Manager

Scout; Agudos; Teletrabalho; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Customer Support Manager to enhance client satisfaction and manage technical integrations. This role involves overseeing price experiments and communicating results to high-value clients, ensuring they receive actionable insights. A basic understanding of ReactJS/NextJS will be beneficial for onboarding clients effectively. If you are a detail-oriented professional with strong communication skills and a passion for customer support, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Qualificações

• Proficient communication in English is essential for client interactions.
• Basic technical knowledge in ReactJS/NextJS is preferred for onboarding.

Responsabilidades

• Manage and support clients to ensure high satisfaction levels.
• Set up and analyze price experiments, providing feedback.

Conhecimentos

Strong communication skills in English

Problem-solving skills

Attention to detail

Ferramentas

Customer support platforms

ReactJS

NextJS

Descrição da oferta de emprego

Hi there! We are South and our client is looking for a Customer Support Manager!

Note to Applicants:

1. Eligibility: This position is open to candidates residing in Latin America.
2. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
3. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

We are seeking a Customer Support Manager to join our team. The ideal candidate will be responsible for managing and assisting existing clients, checking experiments, and sending results. You will be in charge of setting up and managing price experiments for our clients, monitoring their performance, and providing feedback. This role requires frequent communication with our higher-ticket clients (on Monday, Wednesday, and Friday) to discuss the results of their experiments, often sharing screenshots and offering actionable insights.

The role also involves some technical tasks, as our product requires onboarding and integrating code into the client’s codebase (ReactJS/NextJS). Therefore, a basic technical understanding would be highly advantageous. You will need to ensure seamless implementation and troubleshooting of the product's technical aspects.

Responsibilities:

1. Manage and support existing clients, ensuring high levels of customer satisfaction.
2. Set up, monitor, and analyze price experiments, providing timely and insightful feedback to clients.
3. Communicate experiment results to high-value clients (Monday/Wednesday/Friday) through email, often including screenshots.
4. Ensure smooth onboarding by assisting clients with integrating code into their codebase (ReactJS/NextJS).
5. Coordinate communication with clients, ensuring issues are resolved promptly and thoroughly.
6. Maintain detailed records of client interactions, experiment progress, and technical issues.

Requirements:

1. Strong communication skills in English (Proficient, with preference for near-native or bilingual proficiency).
2. Some technical knowledge, particularly in ReactJS/NextJS, is highly preferred due to the onboarding requirements.
3. Experience in customer support or a similar client-facing role.
4. Ability to work independently and manage multiple client requests simultaneously.
5. Strong problem-solving skills and attention to detail.
6. Basic proficiency in using customer support platforms.

If this opportunity sounds good to you, send us your resume!