Customer Support Geoscientist

Computer Modelling Group; Brasília; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Bluware é uma subsidiária integral da CMG no Brasil. Você atuará como recurso dedicado de suporte aos clientes da Petrobras, unindo suporte técnico, geofísica e engajamento com clientes, integrando a equipe de Suporte ao Cliente da Bluware.

Sua principal responsabilidade é fornecer suporte presencial e remoto para InteractivAI, em estreita colaboração com as equipes de suporte e técnicas. Este papel envolve apoiar fluxos de trabalho de usuários com um alto padrão de experiência e satisfação.

Qualificações

• Graduação em Geofísica ou Geologia.
• Boa formação em interpretação sísmica 2D/3D, inclusive interpretação de horizontes, falhas, atributos sísmicos, e relação com poços, estratigrafia e bacia.
• Pelo menos 3 anos em projetos de interpretação sísmica (indústria ou academia), com desenvolvimento de estudos de caso.
• Fortes habilidades de resolução de problemas.
• Excelentes habilidades interpessoais, comunicação e colaboração.
• Capacidade de trabalhar diretamente com clientes.
• Capacidade de trabalhar de forma colaborativa com equipes multidisciplinares.
• Fluência em Português e Inglês (falado e escrito).
• Baseado no Rio de Janeiro, com autorização para trabalhar no Brasil.

Responsabilidades

• Fornecer suporte presencial e remoto ao cliente, diagnosticando e resolvendo questões de software.
• Trabalhar com o Líder Técnico para apoiar engajamentos com clientes, treinamentos e atividades de consultoria técnica.
• Identificar e analisar problemas de software, escalando quando necessário.
• Garantir que questões sejam documentadas, acompanhadas e comunicadas aos clientes.
• Recolher feedback de usuários e identificar oportunidades de melhoria.

Conhecimentos

Seismic interpretation (2D/3D)

Client relationship management

Communication & collaboration

Problem solving

Training delivery

Portuguese & English fluency

On-site client support

Formação académica

Graduated in Geophysics or Geology

Master's or PhD in Geophysics or Geology

Descrição da oferta de emprego

Descrição da vaga

Position Summary

You will join Bluware, a wholly owned subsidiary of CMG (Computer Modelling Group) in Brazil as a dedicated resource supporting Petrobras, working at the intersection of technical support, geophysics, and client engagement, as part of Bluware’s Customer Support Team. Your primary responsibility will be to provide in-person and remote support for InteractivAI in close collaboration with the broader support and technical teams.This role involves assisting users with their workflows and ensuring a high standard of customer experience and satisfaction. Your core support responsibilities will focus on helping customers apply AI-assisted seismic interpretation workflows using InteractivAI. For this reason, a strong foundation in seismic interpretation is essential. Strong problem-solving and communication skills, combined with a customer-focused mindset, are important.You will also work closely with the technical lead and the clients to assist in understanding customer needs, support the development of case studies, and contribute to initiatives aimed at increasing software adoption and improving product performance. The feedback and insights gathered through these activities will contribute to the continuous improvement of InteractivAI and to Bluware’s broader development efforts in Brazil.Success in this position will require you to develop and maintain a deep understanding of Bluware’s technology and its applications. Bluware will provide the necessary software and domain training to help you reach the required level of expertise quickly and continue developing in the role.

Key Responsibilities

• Provide timely and effective on-site and remote support to the client, as well as diagnose and resolve software-related issues.
• Work closely with the Technical Leader to support customer engagements, user training sessions, and participate in technical consulting activities.
• Identify and analyze software issues, escalating to support team or product team when necessary.
• Ensure issues are fully documented, tracked, and communicated clearly to clients.
• Gather user feedback and identify recurring issues or improvement opportunities.

Note: This description reflects the general nature of the role. It’s not a complete list of responsibilities—we believe in flexibility, initiative, and growing together.

Required Qualifications

• Graduated in Geophysics or Geology.
• Good grounding in 2D and 3D seismic interpretation, including experience with horizon and fault interpretation, seismic attributes, and familiarity with well ties, stratigraphy, and basin analysis.
• At least 3 years of experience in seismic interpretation projects (industry or academia), including hands-on experience developing case studies from interpretation work.
• Strong problem-solving skills.
• Excellent interpersonal, communication, and collaboration skills.
• Ability to work directly with clients.
• Ability to work collaboratively with multidisciplinary teams.
• Fluent in Portuguese and English (spoken and written), with strong communication skills for technical discussions.
• Based in Rio de Janeiro, with authorization to work in Brazil.

Preferred Qualifications

• Previous experience in a client-facing or support role.
• Master’s or PhD in Geophysics or Geology with focus on seismic interpretation projects is a plus.
• Exposure to seismic interpretation projects with O&G companies.
• Experience with Pre-Salt or Brazilian Equatorial Margin is a plus.
• Knowledge about AI is a plus.

Key Skills

• Client relationship management and customer satisfaction
• Seismic interpretation expertise (2D & 3D)
• Consultative, service-oriented communication
• Training delivery and technical consulting
• Problem solving and troubleshooting
• Cross-functional collaboration
• Issue documentation and case study development

Scope of Support

• Providing on-site and remote support for InteractivAI.
• Assisting customers with AI-assisted seismic interpretation workflows.
• Supporting user training sessions and technical consulting activities.
• Interpreting seismic data and developing case studies that demonstrate InteractivAI’s value and support software adoption.
• Gathering client feedback to support continuous product improvement.