Customer Support Engineer I (PWD/PCD)

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

What You'll Be Doing:

1. Engage with customers through chats, emails, and calls, offering stellar support and solutions.
2. Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
3. Provide alternative solutions, aiming to retain and delight our customers and clients.
4. Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed:

1. Exceptional communication skills, adept in various interactions.
2. A keen desire to create outstanding customer experiences.
3. Analytical prowess and logical problem-solving skills.
4. A sense of ownership, treating each situation with responsibility and dedication.
5. Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
6. Fluency in Portuguese.
7. Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
8. Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
9. Basic knowledge of SQL.

Nice To Have:

1. Familiarity with programming languages, particularly Ruby or Python.
2. Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer:

1. A chance to grow and learn in a supportive, dynamic environment.
2. A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.