Customer Support Associate (Portuguese and English Language) - FOR POOLING

Sportserve; Maringá; Híbrido; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

An established industry player in the sports betting sector is seeking dynamic individuals to enhance their customer service team. This role offers the opportunity to engage with customers through various channels, ensuring an unparalleled service experience. Candidates should possess excellent communication skills in Portuguese and English, and a passion for sports, particularly Soccer/Football. The company fosters a diverse and inclusive culture, providing flexible work options and a supportive environment for professional growth. If you are proactive and eager to contribute to a thriving team, this could be the perfect opportunity for you.

Qualificações

• Excellent communication skills in Portuguese and English, both written and spoken.
• Customer service experience is preferred with strong problem-solving skills.

Responsabilidades

• Handle and resolve customer issues via phones, emails, and online chat tools.
• Provide a commercial approach to customers by presenting promotions and brand information.

Conhecimentos

Portuguese communication

English communication

Customer service

Problem-solving

Typing skills

Knowledge of Soccer/Football

Interpersonal skills

Adaptability

Formação académica

College degree

Ferramentas

MS Office

Descrição da oferta de emprego

About Sportserve

Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work options on permanent and consultancy contracts globally, making us a true employer of choice.

What you'll be doing:

• Handle and resolve customer issues via phones (inbound and outbound), emails, and online chat tools (including social chat).
• Guarantee an unparalleled customer service experience and uphold the company's image as the first line of communication with customers.
• Provide a commercial approach to customers by presenting promotions and brand information aimed at conversions and brand turnover.
• Meet or exceed KPI targets related to effectiveness and efficiency.
• Deliver quality and accurate service.
• Escalate issues to supervisors as needed.
• Follow instructions from immediate supervisors and Officers-on-Duty.
• Provide feedback and suggestions to improve procedures and resolve issues.
• Coordinate effectively with other customer service team members and departments.
• Take initiative in contributing to the department’s growth and development.
• Respond professionally to customer inquiries with solutions.
• Be flexible with shifting schedules.
• Demonstrate extensive product and system knowledge.
• Strictly adhere to internal procedures and company policies.
• Perform any additional tasks assigned by supervisors.

Requirements:

• Preferably a college graduate.
• Excellent Portuguese and English communication skills, both written and spoken.
• Sports-oriented, especially knowledgeable about Soccer/Football.
• Good typing skills (minimum 50 WPM).
• Customer service experience is preferred.
• Knowledge of online gaming is a plus.
• Strong problem-solving and interpersonal skills.
• Independent, self-motivated, proactive, and responsible.
• Supportive of company goals and objectives, with a focus on results.
• Willing to learn and adapt quickly.
• Proficient in MS Office applications.

This job listing is for candidate pooling only, meaning we are collecting a database of potential applicants for future opportunities.

Applications in English only, please.

Diversity & Inclusion

We are committed to building a diverse and inclusive team with a variety of backgrounds, skills, and perspectives. We believe that an inclusive culture enhances our work and is the right thing to do.