Customer Support Analyst

CENTOGENE GmbH; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading healthcare company in São Paulo is looking for a customer support specialist to assist clients through various communication channels. The role involves resolving queries, documenting interaction via CRM, and ensuring customer satisfaction while maintaining compliance with SLAs. Candidates should have experience in customer service and proficiency in Salesforce and Microsoft 365 tools. This position offers a collaborative environment with a hybrid work model and competitive salary.

Serviços

Competitive salary

Meal or food voucher

Transportation allowance

Medical and dental insurance

Day off on your birthday

Collaborative environment

Flexibility for a hybrid work model

Qualificações

• Previous experience in customer service or support is required.
• Proficiency with CRM systems, especially Salesforce, is needed.
• Excellent verbal and written communication skills are mandatory.

Responsabilidades

• Assist customers via email, chat, phone, and in person with courtesy.
• Investigate, record, and resolve questions and technical issues.
• Use Salesforce for documenting customer service interactions.

Conhecimentos

Customer service experience

Proficiency in CRM systems

Communication skills

Ability to multitask

Formação académica

Ongoing or completed university degree in Business Administration, Communications, Technology

Ferramentas

Salesforce

Microsoft 365

Descrição da oferta de emprego

Your Responsibilities

• Assist customers via email, chat, phone, and in person with courtesy and efficiency.

• Investigate, record, and resolve questions, requests, and technical or operational issues.

• Use Salesforce and other digital platforms to document and monitor customer service interactions.

• Use Microsoft 365 tools (Outlook, Excel, Teams, etc.) in daily tasks.

• Ensure compliance with SLAs and track each stage of customer requests.

• Report feedback and opportunities for improvement to internal teams (product, technology, sales).

• Help create and update self-service materials (FAQs, tutorials, articles).

• Welcome customers at the office or service center when necessary, ensuring excellence in human interaction.

Your profile

Requirements:

• Previous experience in customer service or support (both remote and in person).

• Proficiency in using CRM systems, especially Salesforce.

• Familiarity with Microsoft 365 tools (Outlook, Excel, Teams, etc.).

• Excellent verbal and written communication skills, with a professional and empathetic attitude.

• Ability to handle multiple tasks simultaneously.

• Ongoing or completed university degree in Business Administration, Communications, Technology, or related fields.

Nice to Have:

• Experience working in tech companies, SaaS businesses, or startups.

• Intermediate to advanced proficiency in English or Spanish.

• Familiarity with tools such as Notion, Slack, and Google Workspace.

Why us?

• Employment under the CLT model with a market-competitive salary.

• Meal or food voucher.

• Transportation allowance.

• Medical and dental insurance.

• Day off on your birthday.

• A collaborative environment focused on learning and development.

• Flexibility for a hybrid work model (to be agreed upon).