Customer Support

Vestas; Brasil; On-site; MXN 420,000 - 520,000; Full time

Job summary

Vestas LATAM North seeks a Service Customer Support professional to manage service contracts, oversee project profitability, and support regional sales objectives in Mexico, the Caribbean, Central America and Colombia.

The role emphasizes engaging with customers, coordinating with Sales, Service Operations, and Product Support to ensure KPI targets are met while maintaining strong contract governance and timely billing. Bilingual Spanish-English required.

Qualifications

• Engineering or Business Administration degree.
• 3-5 years of experience in a customer-facing position within the energy market.
• Fluent in Spanish and English; Portuguese desired.
• Contract and Project management knowledge.
• Wind turbine, Energy or Aircraft industry experience would be considered.
• Vacancy available for interns in Mexico.
• Internal candidates must have been in the same role and/or at Vestas for at least one year when you apply.

Responsibilities

• Develop and maintain relationships with existing customers to renew Service Contracts and secure additional business.
• Define common strategy in customer relationship management (aligned with Operation Managers).
• Assist the commercial department in negotiating new Service Contracts, Renewals, Settlements, Amendments and Additional Services quotations.
• Assist with answering contractual questions from Customers, Sales Department and Service Operations.
• Assure fullfilment of Service Contracts KPIs.
• Lead monthly and regular meetings with Customers, ensuring contractual obligations are met.
• Deal with the technical open cases resolution with clear communication and collaboration with Product Support and Engineering.
• Control project Billing plan including invoicing of fees, variables, aftersales, bonus and penalties.
• Ensure timely collection of customer payments and manage overdues.
• Ensure correct information in SAP and Salesforce related to the Contract.
• Responsible for contract availability monthly monitoring and negotiation with customer related to production period.
• Maintain Monthly Reports deliveries to Customers.
• Prepare project monthly reports and present to the board.

Skills

Customer-facing

Contract management

Project management

Bilingual Spanish-English

Portuguese desirable

Wind energy experience

Education

Engineering or Business Administration degree

Job description

Work experience Professional

Type of position Full-Time

Job Family Commercial

Vestas LATAM North is a sales business unit covering Mexico, Caribbean, Central America and Colombia, reporting directly to our regional headquarters located in Brazil. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. The Service Department at Mexico office is responsible for service, service sales and maintenance of wind turbines within such countries. As a Service Customer Support you will be part of a team consisting of 4 colleagues, where teamwork and good communication is the key.

Customer Support team is a high-profile team, working in an ever-growing business environment, with great visibility to our Customers, directing industrial in the national and international power and renewable energy business. In your role within the Customer Support team, you will play a vital part in engaging with customers and overseeing Service Contracts to ensure that performance indicators are met while also contributing to project profitability and meeting regional sales objectives.

Responsibilities

• Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of Service Contracts and secure additional business.
• Define common strategy in customer relationship management (aligned with Operation Managers).
• Assist the commercial department in the negotiation of new Service Contracts, Renewals, Settlements, Amendments and Additional Services quotations.
• Assist with answering contractual questions from Customers, Sales Department and Service Operations.
• Assure fullfilment of Service Contracts KPIs.
• Lead monthly and regular meetings with Customers, assuring compliance of contractual obligations.
• Deal with technical open cases resolution process (clear communication, regular meetings, close collaboration with Product Support, Engineering, etc.)
• Control project Billing plan including adequate invoicing of fees, variables, aftersales, bonus and penalties.
• Ensure timely collection of customer payments and assure overdues management.
• Ensure correct information in SAP and Sales Force related to the Contract.
• Responsible for contract availability monthly monitoring and negotiation with customer related to production period, supporting Service Operations.
• Maintain Monthly Reports deliveries to Customers.
• Prepare project monthly reports and present it to the board.

Qualifications

• Engineering or Business Administration degree.
• At least 3-5 years of experience in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers) within the energy market.
• Good business sense and good economical understanding of contracts.
• Contract and Project management knowledge.
• Language skills: Spanish and English fluent, Portuguese desired.
• Wind turbine, Energy or Aircrfat industry experience would be considered.
• Vacancy available for interns in Mexico
• For internal candidates, you must have been in the same role and/or at Vestas for at least one year when you apply.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

Select how often (in days) to receive an alert: