Customer Success Team Manager | B2B

Docplanner; Curitiba; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia em saúde está buscando um Gerente de Equipe de Sucesso do Cliente. As responsabilidades incluem treinar lideranças, liderar equipes e definir KPIs. O candidato ideal possui experiência em liderança de CS em empresas SaaS e habilidades avançadas em inglês. A posição oferece um modelo de trabalho híbrido e diversos benefícios, como assistência médica e vale alimentação.

Serviços

Vale alimentação

Assistência médica

Seguro de vida em grupo

Plano de pets

Aplicativo iFeel

Gympass

Opções de ações

Dia de descanso no aniversário

Assistência para creche

Qualificações

• Experiência em liderança de CS em empresas SaaS.
• Capacidade de tomar decisões orientadas por dados.
• Responsável pela obtenção de resultados.

Responsabilidades

• Treinar e desenvolver lideranças.
• Liderar equipes de onboarding e retenção.
• Definir e garantir alcançar KPIs claros.
• Assegurar a adoção de produtos através de dados.
• Identificar oportunidades de upsell e cross-sell.
• Reduzir churn com planos de ação baseados em dados.

Conhecimentos

Experiência anterior em liderança em CS

Inglês avançado

Visão estratégica

Comunicação excelente

Experiência com Hubspot CRM

Capacidade analítica

Perfil de owner

Ferramentas

Hubspot CRM

Descrição da oferta de emprego

Descrição da empresa

Do you want to work on the largest healthcare platform in the WORLD?

We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month!

We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.

Our mission is to “help people live longer, healthier lives.”

Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps.

Here at DOC, we value and celebrate diversity in all its forms. We are committed to attracting diverse talent regardless of gender, race, sexual orientation, religion, nationality, age or physical condition. We are committed to building an inclusive and welcoming team where each individual can excel and contribute their best.

Descrição da vaga

As Customer Success Team Manager your main responsabilities will be:

• Coach and develop leaderships and hire high-performance talent with a focus on efficiency
• Lead onboarding, expansion and retention teams, ensuring goals and follow-up rituals.
• Build and scale processes to ensure predictability and efficiency on all fronts.
• Establish clear KPIs (MRR, churn, NRR, activation, onboarding time) and ensure their achievement.
• Ensure product adoption based on data and personalized journeys.
• Identify upsell and cross-sell opportunities.
• Reduce churn through action plans based on data and feedback.

Qualificações

• Previous experience in CS leadership (Onboarding, Retention, Upsell and Cross Sell), having led other leaderships in SaaS companies.
• Advanced English.
• Strategic vision with strong execution capabilities.
• Excellent communication and stakeholder management.
• Experience with tools such as Hubspot CRM.
• Analytical ability to make data-driven decisions.
• Owner profile: responsible for results, not just processes.

Informações adicionais

• Working hours are from Monday to Friday, from 9 am to 6 pm;
• We have compensatory time off (Banco de Horas);
• Food/Market Voucher;
• Medical, Dental, and Group Life Insurance;
• Pet Plan;
• iFeel app, for emotional comfort;
• Gympass for you and up to 3 people!
• Creditas: Payroll loan services, eligible after 6 months of employment;
• Stock Options - eligible after 6 months of employment (5 years grace period) -
• Birthday Day Off;
• Daycare Assistance;
• Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;
• Referral Program offers up to R$600 per person who stays with us for more than 6 months;
• Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got married? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;

Other information

Workplace Location:

• Hybrid model (RJ): If you live in RJ or the metropolitan region, you will work a few days in our office in Santo Cristo/RJ and from home (to be aligned with your leadership)