Customer Success Specialist

IQVIA; São Paulo; Presencial; BRL 135.000 - 191.000; Tempo integral

Resumo da oferta

IQVIA is looking for a professional to ensure client satisfaction by fulfilling contract specifications and assisting in maintaining effective relationships with clients. Candidates must have a Bachelor's degree and two years of relevant experience, alongside required skills in problem-solving, customer service, and proficiency with PC applications. The role includes conducting training, monitoring service agreements, and providing feedback to enhance product offerings. Join us to be part of a leading global provider of clinical research services, committed to diversity and inclusiveness.

Qualificações

• Two (2) years of related work experience required.
• Proficiency in PC applications, such as Excel, PPT, and Word.
• Demonstrated ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.

Responsabilidades

• Ensures fulfilment of contract specifications and ad-hoc client requests.
• Assists team members to build relationships with clients.
• Ensures that the product deliverable meets the customer's specifications.
• Maintains effective internal communications with key account owners.
• Monitors performance against existing service agreements.
• Carries out client research to ensure an in-depth understanding of the client.
• Conducts product/services and process training for clients.
• Potentially conduct service meetings at client sites.
• Identifies and escalates potential risks or issues.
• Provides feedback to product development teams.

Conhecimentos

Problem-solving

Analytical skills

Customer service

Meeting facilitation

Presentation skills

Training experience

Organizational skills

Formação académica

Bachelor's Degree

Ferramentas

Excel

PowerPoint

Word

Descrição da oferta de emprego

Essential Functions:

• Ensures fulfilment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish, and maintain effective business relationships with clients, and proactively supports their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures that the product deliverable meets the customer's specifications, including timeliness and quality through review and verification.
• Maintains effective internal communications with sales and other key account owners to keep all apprised of activities with the client. Deliver targeted reports as required.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Carries out client research to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.
• Conducts product/services and process training for clients and other employees.
• Potentially conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• Identifies and escalates potential risks or issues to the appropriate internal teams to ensure timely resolution.
• Provide feedback to product development teams based on client interactions to help improve future product offerings.

Qualifications:

• Bachelor's Degree Req.
• Two (2) years of related work experience Req.
• Meeting facilitation, presentation, and training experience Req
• Proficiency in PC applications, such as Excel, PPT, and Word
• Demonstrated problem-solving, analytical, and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to clients and IQVIA offices as appropriate
• Strong organizational skills and attention to detail.

*CVs must be submitted in English*

IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com