Customer Success Representative

buscojobs Brasil; Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic AI start-up is seeking a Customer Success Representative (Junior) passionate about helping customers succeed. The role involves technical troubleshooting, customer onboarding, and managing billing. Ideal candidates have experience in a SaaS environment and are fluent in English plus another language. This position is fully remote and offers a competitive salary and equity.

Serviços

Work remotely

Competitive salary and equity

Bonus via Bonusly

Being part of a rockstar team

Opportunity to work with cutting-edge technology

Qualificações

• 2-3 years in a customer-facing SaaS role required.
• Experience building automation flows is necessary.
• Fluency in English and an additional language is required.

Responsabilidades

• Support users through technical troubleshooting.
• Guide customers from kickoff to activation.
• Manage billing and account status communications.
• Contribute to help center and knowledge base.
• Identify new sales opportunities during interactions.

Conhecimentos

Customer Support

Automation flows

Consultative approach

Fluent in English

Ferramentas

Zapier

Slack

Google Workspace

Descrição da oferta de emprego

About MeetGeek

MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.

From Zoom to Teams to Google Meet, MeetGeek integrates with 5,000+ tools like HubSpot, Slack, Notion, Salesforce, and more — helping revenue, product, and operations teams turn conversations into structured workflows.

Thousands of companies in 100+ countries already trust us. Backed by top-tier investors and led by a team of AI, NLP, and systems engineering veterans, MeetGeek is redefining what meetings can do.

It's a great time to join MeetGeek. We’re a quickly growing remote team, well-funded, and helping thousands of teams improve their meetings.

About the Role

We’re looking for a Customer Success Representative (Junior) who’s passionate about helping customers succeed — and curious about what’s next in AI, automation, and workflow design.

This role blends customer support, customer success, and operations . You’ll help users go beyond meeting notes and unlock the full power of MeetGeek’s agentic capabilities — from automated follow-ups to real-time action triggers.

Responsibilities

Technical Troubleshooting

Support users through questions about agent setup, integrations, or system behavior. Collaborate with engineering to resolve edge cases.

Customer Onboarding & Success

Guide new customers from kickoff to activation. Help teams integrate MeetGeek into daily operations, measure value, and drive adoption.

CRM & Billing Ownership

Manage Stripe billing flows (upgrades and cancellations). Ensure customers have clarity on billing and account status.

Knowledge & Self-Service Support

Contribute to our help center and knowledge base by creating and updating articles, troubleshooting guides, and best practices.

Source Expansion Opportunities for Sales

Identify new opportunities during support and customer interactions. Surface warm leads and expansion potential to the sales team.

About You

• 2–3 years in a customer-facing SaaS role (Customer Support, Onboarding, Sales Engineer)
• You’ve built automation flows before (Zapier, Make, bots, API triggers, etc.)
• Consultative and empathetic — you love helping users streamline and optimize
• Familiar with tools like Slack, Intercom, Notion, Google Workspace, CRMs
• Fluent in English, and other language required (French, German or Spanish)

Benefits & Perks

• Work remotely
• Competitive salary and equity
• Bonus via Bonusly (rewards and recognition)
• Being part of a rockstar team
• Opportunity to work with cutting-edge technology

Are you up for a new challenge?

Does joining as an early employee at a well-funded and high-potential AI start-up sound good to you?

About us

MeetGeek was founded in 2020 by 3 technical co-founders with significant experience in software engineering, artificial intelligence, and natural language processing, and is backed by EarlyGame Ventures, one of the leading venture capital firms in Romania (UI Path’s den).