Customer Success Representative

buscojobs Brasil; Paraná; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A cutting-edge AI company is seeking a Customer Success Representative (Junior) to help users maximize the value of their platform. The role involves technical troubleshooting, customer onboarding, and contributing to the knowledge base. Ideal candidates will have 2-3 years in a SaaS role, experience with automation tools, and fluency in English. This is a remote position with competitive salary and equity options.

Serviços

Remote work

Competitive salary and equity

Bonus via Bonusly

Working with a talented team

Opportunity to work with cutting-edge technology

Qualificações

• 2-3 years in a customer-facing SaaS role is required.
• Experience with automation tools like Zapier, Make, or API triggers.
• Ability to guide users through technical setups and integrations.

Responsabilidades

• Support users with technical troubleshooting and integrations.
• Guide new customers from onboarding to activation.
• Manage customer billing and account clarity.
• Contribute to knowledge base and help center.
• Identify expansion opportunities during customer interactions.

Conhecimentos

Customer-facing SaaS experience

Building automation flows

Consultative and empathetic approach

Familiarity with tools like Slack, Intercom, Notion

Fluency in English

Knowledge of another language (French, German, Spanish)

Descrição da oferta de emprego

About MeetGeek

MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.

From Zoom to Teams to Google Meet, MeetGeek integrates with 5,000+ tools like HubSpot, Slack, Notion, Salesforce, and more — helping revenue, product, and operations teams turn conversations into structured workflows.

Thousands of companies in 100+ countries already trust us. Backed by top-tier investors and led by a team of AI, NLP, and systems engineering veterans, MeetGeek is redefining what meetings can do.

It's a great time to join MeetGeek. We’re a quickly growing remote team, well-funded, and helping thousands of teams improve their meetings.

About the Role

We’re looking for a Customer Success Representative (Junior) who’s passionate about helping customers succeed — and curious about what’s next in AI, automation, and workflow design.

This role blends customer support, customer success, and operations . You’ll help users go beyond meeting notes and unlock the full power of MeetGeek’s agentic capabilities — from automated follow-ups to real-time action triggers.

Responsibilities

Technical Troubleshooting

Support users through questions about agent setup, integrations, or system behavior. Collaborate with engineering to resolve edge cases.

Customer Onboarding & Success

Guide new customers from kickoff to activation. Help teams integrate MeetGeek into daily operations, measure value, and drive adoption.

CRM & Billing Ownership

Manage Stripe billing flows (upgrades and cancellations). Ensure customers have clarity on billing and account status.

Knowledge & Self-Service Support

Contribute to our help center and knowledge base by creating and updating articles, troubleshooting guides, and best practices.

Source Expansion Opportunities for Sales

Identify new opportunities during support and customer interactions. Surface warm leads and expansion potential to the sales team.

About You

• 2–3 years in a customer-facing SaaS role (Customer Support, Onboarding, Sales Engineer)
• You’ve built automation flows before (Zapier, Make, bots, API triggers, etc.)
• Consultative and empathetic — you love helping users streamline and optimize
• Familiar with tools like Slack, Intercom, Notion, Google Workspace, CRMs
• Fluent in English, and other language required (French, German or Spanish)

Benefits & Perks

• Work remotely
• Competitive salary and equity
• Bonus via Bonusly (rewards and recognition)
• Being part of a rockstar team
• Opportunity to work with cutting-edge technology

Does joining as an early employee at a well-funded and high-potential AI start-up sound good to you? If so, just drop a link to your LinkedIn profile.

About us

MeetGeek was founded in 2020 by 3 technical co-founders with significant experience in software engineering, artificial intelligence, and natural language processing, and is backed by EarlyGame Ventures, one of the leading venture capital firms in Romania (UI Path’s den).