Customer Success Operations Specialist, Email Security

Check Point Software Technologies Ltd.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join a leading Cyber Security vendor as a Customer Success Operations Specialist. This role involves managing and cleaning data, generating insightful reports, and collaborating with teams to optimize processes. You'll play a critical part in ensuring data integrity and supporting business operations in a fast-paced environment. With a strong focus on problem-solving and communication, you'll help drive customer success initiatives at an award-winning company recognized for its innovative culture and commitment to making the world a safer place. If you have a passion for data and customer success, this is the opportunity for you!

Qualificações

• 3+ years experience in Customer Success Ops or similar roles in B2B SaaS.
• Strong hands-on experience with data management and cleaning.

Responsabilidades

• Perform data cleaning and validation to ensure accuracy and completeness.
• Generate reports on customer adoption and business outcomes.

Conhecimentos

Data Management

Problem-Solving

Communication Skills

Collaboration

Ferramentas

Customer Success Platforms

Support Platforms

NPS Tools

Descrição da oferta de emprego

Customer Success Operations Specialist, Email Security

Customer Success | Full Time | Job Id: 22340 Now Available Entry Level

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

Data Cleaning & Management:

• Perform hands-on data cleaning and validation to ensure all entries are accurate, consistent, and complete.
• Investigate and resolve data discrepancies by reaching out to Sales representatives and managers to clarify or gather missing information.
• Maintain the integrity and usability of key datasets to support business operations and decision-making.

Reporting & Analysis:

• Generate detailed reports on customer adoption, sentiment, advocacy, and business outcomes (e.g., forecasts, renewals, expansions, and churn) using cleaned and validated data.
• Partner with the Analyst team to support broader data analysis initiatives.

Process Support & Optimization:

• Execute lifecycle processes and policies, focusing on hands-on execution rather than strategy definition.
• Identify opportunities to streamline data handling and automate repetitive tasks where possible.

Content & Documentation:

• Maintain and update playbooks and documentation to guide consistent and efficient data management practices.
• Work closely with Customer Success and Sales teams to address data-related issues promptly.
• Escalate unresolved data challenges or operational gaps to leadership, ensuring timely resolution.

What You'll Bring:

• A detail-oriented, hands-on approach to managing and cleaning data entries.
• Strong problem-solving skills with the ability to proactively address data inconsistencies.
• Exceptional communication and collaboration skills to work effectively across teams and resolve issues.
• Technical expertise to handle data cleaning and operational tasks efficiently.

Qualifications

• 3+ years of experience in Customer Success Ops, Revenue Ops, Sales Ops, and/or Business Ops in a fast-growing B2B SaaS environment.
• Strong hands-on experience with data management, specifically cleaning and correcting data entries to ensure accuracy and usability.
• Proven ability to collaborate with Sales and Customer Success Managers and representatives to gather missing or inconsistent data and resolve issues.
• Familiarity with modern tools, including support platforms, customer success platforms, and NPS tools.

Must be eligible to work in country of residence without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

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