Customer Success Manager - Small Accounts (Remote)

Axur; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a Customer Success Manager for small accounts. This remote role focuses on enhancing the customer experience and driving retention through proactive engagement. Ideal candidates will have a strong background in sales and customer success, with the ability to manage multiple stakeholders effectively.

Serviços

Home office assistance

Flexible benefit

Health insurance

Annual Employee Bonus Plan

Employee Stock Options Plan

Super flexible hours

Language classes

Parental Leave Program

Qualificações

• 3+ years of experience as a CSM in B2B companies.
• Strong proficiency in sales, negotiation, and contract renewals.

Responsabilidades

• Monitoring health indicators for small clients.
• Developing customer success playbooks based on data analysis.
• Collaborating with internal teams for issue resolution.

Conhecimentos

Sales

Negotiation

Customer Success

Communication

Stakeholder Management

Descrição da oferta de emprego

Customer Success Manager - Small Accounts (Remote)

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Axurians are innovators at heart, driven by a mission to make the internet safer for everyone. Our core values of putting the customer first, taking true ownership, and pursuing smart results define our unique culture. We offer a dynamic and flexible environment where creativity, maturity, and initiative are celebrated. As part of our global, world-class team, you'll collaborate across borders to deliver cutting-edge external cybersecurity solutions. Join us at Axur, where your ideas and expertise will shape the future of digital experiences.

We believe in creating an inclusive hiring experience for everyone. With our fully online selection process, all stages are conducted remotely. If you require any accommodations, please let us know in the application form, where you can indicate any necessary adjustments, and we'll be happy to assist.

We are looking for a Customer Success Manager to join our team, ensuring our small account clients receive exceptional support and achieve their goals. We're seeking an organized, communicative, and proactive individual who can collaborate closely with clients and internal teams to enhance the customer experience—contributing to the growth of Axur. This position is remote, and you can work from anywhere in the world!

A typical workday might include:

• Monitoring health indicators for a portfolio of small clients and overseeing activities to improve performance metrics;
• Developing and implementing customer success playbooks based on health data analysis to drive retention;
• Tracking client engagement with Axur solutions and presenting outcomes;
• Collaborating with internal teams to ensure prompt issue resolution;
• Mapping, guiding, and proposing strategies to help clients achieve optimal results—advocating for and defending the value of Axur products to their business areas;
• Generating up-selling and cross-selling opportunities within your client portfolio;
• Managing expansion and renewal opportunities, considering client context, renewal timelines, and best practices.

Requirements

Indispensable Requirements:

• 3+ years of experience as a CSM in B2B companies;
• Experience managing mid- or small-sized accounts;
• Strong proficiency in sales, negotiation, and contract renewals;
• Background in commercial or support roles at technology companies;
• Ability to manage multiple stakeholders, including C-level executives;
• Solid understanding of Customer Success concepts and methodologies;
• Proficiency in Portuguese;
• Advanced English or Spanish.

Additional Qualifications:

• Proven track record of successful upselling and cross-selling;
• Background in fraud prevention or information security;
• Experience managing tech projects;
• Experience creating or managing tech products.

Benefits

• Home office assistance: an allowance of R$ 2,000.00 in the first month for home office setup; the company will send a laptop (which must be returned upon departure);
• Flexible benefit of R$ 990,00 per month;
• Health insurance and dental plan (Bradesco Top Nacional);
• Prudential Life Insurance;
• Annual Employee Bonus Plan;
• Possibility of Employee Stock Options Plan (equity participation);
• Anywhere Office work model;
• Super flexible hours;
• TotalPass;
• Language classes and access to a platform with over 25 languages;
• Culture focused on individual development (360º evaluation and IDP);
• Partnerships for development (Coursera, Udemy, OpenEnglish, Fisk, MBA USP ESALQ, and others);
• Internal Rewards Programs (e.g., Best Recruiters);
• Parental Leave Program for pregnant employees, adopters, and their partners.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• IT Services and IT Consulting