Customer Success Manager (Mid-Market)

Remote Jobs; Brasil; Teletrabalho; BRL 522.000 - 598.000; Tempo integral

Resumo da oferta

A leading cybersecurity firm is seeking an experienced Customer Success Manager in Brazil to help customers maximize value from their solutions. This role involves developing relationships, managing renewals, and understanding customer needs in the cybersecurity space. Candidates should have over 3 years of experience, strong data analysis skills, and an understanding of cybersecurity concepts. The position offers a competitive salary range of $97,852- $112,000 OTE.

Qualificações

• 3+ years of experience in Customer Success, preferably in SaaS cybersecurity.
• 2+ years managing a portfolio with an average ARR of $170,000+.
• Strong understanding of cybersecurity concepts and trends.
• Excellent data analysis skills.

Responsabilidades

• Develop strong relationships with customers for a positive post-sales experience.
• Partner with sales on renewals and upsell opportunities.
• Monitor customer risk and conduct regular business reviews.
• Guide customers on optimizing Red Canary and gathering feedback.
• Meet quarterly OKRs and KPI targets.

Conhecimentos

Customer Success

Account Management

Data Analysis

Cybersecurity Concepts

Formação académica

Certifications in Customer Success or Cyber Security

Ferramentas

Salesforce

Zendesk

Descrição da oferta de emprego

About Zscaler

Serving thousands of enterprise customers around the world, including 45% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry.

Red Canary monitors an enterprise's environment to detect and respond to cybersecurity threats so they can focus on their mission. The Red Canary Customer Success Manager empowers customers to continuously improve their security outcomes.

We're looking for an experienced Customer Success Manager to join our Customer Success team. Reporting to the Senior Manager, Customer Success, you'll be responsible for:

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engaging with them to help them realize the maximum value of Red Canary
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigating customer risk, championing customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention
• Maintaining a deep understanding of Red Canary's product and roadmap, guiding customers on optimizing their use of Red Canary and their other security products, and gathering product feedback from customers to inform future development.
• Delivering against quarterly OKRs and KPI targets

What We're Looking for (Minimum Qualifications)

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS cybersecurity company
• 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $170,000+
• Solid understanding of cybersecurity concepts, technologies, and industry trends
• Strong data analysis skills to review customer metrics, identify trends, and measure KPIs such as churn rate, customer retention, or Net Promoter Score (NPS)

What Will Make You Stand Out (Preferred Qualifications)

• Certifications or advanced degrees related to Customer Success, Project Management, Data Analytics, Cyber Security
• Ability to use customer relationship management (CRM) software, such as Salesforce, or Zendesk
• Expertise in the industry the company operates in SaaS and cyber security, including its terminology and trends, to better understand customer needs

Targeted Compensation Range: $97,852- $112,000 OTE depending on experience.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.