Customer Success Manager Latam

Dlocal LLP; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

dLocal is seeking a Customer Success Manager in São Paulo, Brazil to build and nurture client relationships, guide usage of our payments solutions, and drive value in a fast-paced, global environment. You will collaborate across teams, analyze outcomes, and travel as needed to meet client needs.

The ideal candidate has B2B customer success experience, strong English skills, and solid analytical capabilities with Excel/Looker/SQL.

Qualifications

• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSight/SQL.
• Experience in payments is a plus.
• Background in Project Management or Customer Success with proven goals.
• Ability to travel.
• Team spirit and proactive behavior.

Responsibilities

• Build and nurture strong relationships with customers.
• Guide, support, and maximize value from our solutions.
• Work proactively in a dynamic, collaborative environment.
• Travel when required to meet clients.

Skills

Strong communicator

Active listener

Self-motivated

Problem solver

Multitasker

Customer success experience

Analytical

Willing to travel

Team player

Tools

Excel

Looker

SQL

QuickSight

Job description

About dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on - guiding them, supporting them, and helping them get the most out of our solutions. If you're a proactive and analytical professional who's passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Ability to travel.
• Team spirit and proactive behavior.