Customer Success Manager, LATAM

Reap; Brasil; Teletrabalho; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading payment technology provider is seeking a Customer Success Manager for the LATAM region. This role involves driving customer onboarding, engagement, and retention, as well as becoming a product expert to influence customer outcomes. The ideal candidate excels in strategic thinking, relationship building, and thrives in a fast-paced, ambiguous environment.

Qualificações

• 4+ years in Customer Success, Account Management, or strategy roles.
• Experience in fintech, SaaS, or API platforms is ideal.
• Proven track record of managing customer outcomes.

Responsabilidades

• Guide LATAM customers through onboarding and retention.
• Lead customer success planning tailored for LATAM market.
• Collaborate with teams to shape end-to-end customer journey.

Conhecimentos

Fluency in English

Fluency in Spanish

Fluency in Portuguese

Strategic Thinking

Relationship Building

Commercial Acumen

Descrição da oferta de emprego

Who We Are

At Reap, we’re reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance APIs — helps companies scale faster, operate smarter, and stay in control.

Who You Are

You’re a high-energy, customer-obsessed operator who’s excited to roll up your sleeves and help build a world-class customer experience from the ground up. You thrive in ambiguity, love solving real business problems, and bring both strategic thinking and hands-on execution to everything you do.

As a key part of Reap’s LATAM landing team, you’ll play a foundational role in shaping our customer relationships, go-to-market motion, and regional reputation. You’re passionate about helping customers succeed — not just by answering questions, but by anticipating needs, driving impact, and influencing what comes next. You’re not here to maintain the status quo — you’re here to create it.

What You’ll Do

Take ownership of the early-stage LATAM customer base — guiding new customers through onboarding, activation, and retention while laying the foundation for scalable long-term growth. Be their strategic partner from day one, setting the tone for what great looks like in this region.

Become a true product expert — digging into the details, navigating edge cases, and partnering with internal operations, support, and product teams to influence decisions and deliver the outcomes that matter most.

Lead customer success planning — from onboarding milestones to QBRs and expansion strategies — all tailored to the unique dynamics of the LATAM market. Your work will drive adoption, deepen engagement, reduce churn, and maximise long-term customer value.

Collaborate closely with the LATAM Sales, Product, and Marketing teams to shape the end-to-end customer journey. Act as the voice of the customer — championing their needs, surfacing insights, and helping refine our product-market fit in the region.

Analyse customer data to uncover risk signals and growth opportunities — then take proactive steps to course-correct or expand accounts.

What You’ll Need to Be Successful

Business-level fluency in English, and Spanish and/or Portuguese — able to build trust and communicate clearly with diverse stakeholders across the LATAM region.

4+ years of experience in Customer Success, Account Management, or customer-facing strategy roles — ideally in fintech, SaaS, or API-based platforms.

A proven track record of owning customer outcomes — from onboarding through expansion — and driving measurable impact through relationship-building and structured planning.

Commercial acumen — you understand how customer success ties into revenue and can speak the language of growth, churn, and product adoption.

A builder’s mindset — excited to create processes, playbooks, and frameworks where none exist, and iterate fast based on what works.

Highly organised, proactive, and resilient — you manage competing priorities without losing sight of the big picture or the customer.

Confident running strategic conversations (QBRs, renewals, roadmap sessions) and influencing stakeholders at all levels.

Strong cross-functional instincts — you know how to align Sales, Product, and Support around a shared goal and drive outcomes together.

Comfortable navigating change, ambiguity, and a remote-first, global team structure — and energised by the chance to help shape something new.

Nice to Have (Optional):

Experience in the card issuing, payments, or Web3 industry.

Familiarity with LATAM payments landscape or regulatory environment.

Experience working remotely with distributed teams.