Customer Success Manager

Growth Troops; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions company is looking for a Customer Success Manager who will design and implement AI workflows for enterprise clients. This fully remote role requires strong communication skills and a proven track record of managing complex sales and initiatives in a fast-paced environment. Ideal candidates have experience in SaaS and a passion for client success.

Serviços

Fully remote work with flexible scheduling

Collaborative, high-growth environment

Qualificações

• 5+ years leading SaaS implementations or workflow-driven projects.
• 3+ years supporting enterprise accounts effectively.
• Proven experience in technical sales partnership.

Responsabilidades

• Design scalable AI workflows based on client requirements.
• Lead deployment plans and coordinate with stakeholders.
• Join sales calls for technical alignment and confidence building.

Conhecimentos

SaaS implementations

Client communication

Analytical skills

Technical sales support

Ferramentas

SQL

Python

Descrição da oferta de emprego

Customer Success Manager – Workflows & Sales Engineering
Full-time | Remote

ROLE OVERVIEW
The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.

CORE RESPONSIBILITIES
Workflow Design

• Translate business objectives into scalable AI workflows.

• Define data inputs, integration points, and performance metrics with client technical teams.

Implementation & Adoption

• Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.

• Remove blockers, document configurations, and ensure on-schedule launches.

Sales Enablement

• Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.

• Provide demo environments or proof-of-concept configurations as needed.

Performance Optimization

• Track KPIs such as traffic, conversion, and revenue impact.

• Recommend and implement data-driven improvements.

Training & Documentation

• Deliver enablement sessions and write step-by-step guides for client teams.

• Turn successful rollouts into reusable playbooks.

Product Feedback

• Collect client insights and submit clear, prioritized requests to Product and Engineering.

QUALIFICATIONS

• 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).

• 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.

• Proven experience partnering with sales teams to close complex technical deals.

• Strong analytical skills; familiarity with SQL or Python is a plus.

• Excellent verbal and written communication, equally effective with business and technical audiences.

• Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.

BENEFITS

• Fully remote work with flexible scheduling.

• Collaborative, high-growth environment with close ties to product, engineering, and sales.