Customer Success Manager

INTELLISWIFT INC; Brasil; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading tech organization is seeking a Customer Success Manager with over 10 years of experience in SaaS and Digital Marketing. This role involves leading customer strategies and ensuring effective communication throughout the customer lifecycle. The position is remote and offers a competitive pay rate of $54.37 per hour, alongside opportunities for career advancement within a dynamic team. Candidates must possess strong communication and consulting skills.

Qualificações

• 10+ years of experience in Customer Success within SaaS and Digital Marketing.
• Ability to prioritize and multitask effectively.
• Exceptional presentation and written communication skills.

Responsabilidades

• Lead creation of mutual success plans for customer outcomes.
• Serve as central point of contact throughout customer lifecycle.
• Utilize data to drive product adoption and track progress.

Conhecimentos

Customer Success experience

Strong communication skills

Proven consulting skills

Organizational skills

Knowledge of digital marketing software

Descrição da oferta de emprego

Employer Industry: High Tech & Manufacturing

Why consider this job opportunity:
- Pay rate of $54.37 per hour
- Opportunity for career advancement within a leading organization in the tech industry
- Work remotely while being part of a dynamic team in the Central Time zone
- Engage with top-tier clients and drive significant business impact
- Contribute to innovative solutions that enhance customer digital transformation
- Collaborative work environment focused on customer success and advocacy

What to Expect (Job Responsibilities):
- Lead the creation of mutual success plans and strategies for measurable customer outcomes
- Serve as the central point of contact throughout the customer lifecycle, ensuring cohesive communication
- Network within accounts to execute customer strategies and roadmaps effectively
- Utilize data to drive product adoption and track progress throughout the transformation journey
- Identify customer risks and collaborate with teams to implement effective remediation plans

What is Required (Qualifications):
- 10+ years of Customer Success experience in Software as a Service (SaaS) and Digital Marketing, particularly with B2B customers
- Strong communication skills to mediate conflict and build partnerships
- Proven consulting skills with the ability to prioritize and multitask in a fast-paced environment
- Exceptional organizational, presentation, and written communication skills
- Existing knowledge of software in digital marketing, including data platforms and customer journeys

How to Stand Out (Preferred Qualifications):
- Experience in Program Management within large organizations
- Proven ability to lead executive-level discussions and presentations
- Flexibility to travel approximately 30% of the time

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