Customer Success Manager

Abnormal Security; Brasil; Teletrabalho; BRL 528.000 - 741.000; Tempo integral

Resumo da oferta

A top-tier employer in Technology is seeking an experienced Customer Success Manager in Brazil. The role is focused on managing a portfolio of accounts, ensuring customer satisfaction, and driving strategic growth initiatives. Candidates should have at least 5 years of experience in Customer Success within enterprise SaaS, strong account management skills, and a Bachelor's degree in a technical field. Competitive salary and bonuses are offered.

Serviços

Salary up to $140,000 USD

Eligibility for bonuses and RSUs

Career advancement opportunities

Qualificações

• Minimum of 5 years of Customer Success experience, ideally in enterprise SaaS.
• Proven track record managing executive relationships.
• Demonstrated success in driving customer adoption and retention.

Responsabilidades

• Manage a portfolio of accounts to ensure satisfaction and growth.
• Serve as the customer advocate, delivering Business Reviews.
• Identify upsell and cross-sell opportunities.

Conhecimentos

Customer Success experience

Account management

Strategic planning

Problem-solving

Negotiation skills

Formação académica

Bachelor's degree in Computer Science

Descrição da oferta de emprego

Overview

Employer Industry: Technology (SaaS)

Why consider this job opportunity

• Salary up to $140,000 USD
• Eligibility for bonuses and restricted stock units (RSUs)
• Opportunity for career advancement and growth within the organization
• Work in a collaborative environment with cross-functional teams
• Chance to build strong relationships with executive-level clients
• Engage in strategic planning and contribute to customer success initiatives

What to Expect (Job Responsibilities)

• Manage a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
• Serve as the customer advocate, delivering Business Reviews and driving adoption of platform features
• Develop and execute strategic success plans that align with customer goals
• Identify upsell and cross-sell opportunities based on customer needs and platform adoption
• Monitor customer health and anticipate risks, coordinating remediation plans when necessary

What is Required (Qualifications)

• Minimum of 5 years of Customer Success experience, ideally in enterprise SaaS
• Proven track record managing executive relationships (CIO, CISO, or equivalent)
• Demonstrated success in driving customer adoption, retention, and growth
• Strong account management, strategic planning, problem-solving, and negotiation skills
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience

How to Stand Out (Preferred Qualifications)

• Strong technical aptitude with enterprise software and networking technologies
• Excellent communication and presentation skills, with the ability to lead executive-level discussions

#SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #Technology

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