Customer Success – Enterprise Accounts

VTEX; São Paulo; Presencial; BRL 75.000 - 110.000; Tempo integral

Resumo da oferta

VTEX recherche un professionnel passionné par les relations clients pour travailler directement avec des clients stratégiques. Le candidat contribuera à la croissance des revenus, à la rétention des clients et à la réussite globale de nos partenaires commerciaux. Les responsabilités incluent la gestion des attentes des clients, l'accompagnement personnalisé et l'identification des opportunités de croissance. Rejoignez une entreprise innovante leader dans le domaine du commerce électronique au sein d'une équipe dynamique.

Serviços

Health Plan

Transportation assistance

Extended parental leaves

Language scholarship: 80% subsidies in English and Spanish courses

Free shipping on 1000+ VTEX stores

Qualificações

• Expérience solide en gestion des comptes ou Customer Success.
• Connaissance des stratégies de réduction du churn.
• Anglais intermédiaire à avancé requis.

Responsabilidades

• Construire et entretenir des relations avec des clients d'entreprise.
• Comprendre les besoins des clients et proposer des solutions.
• Identifier des opportunités d'upsell et gérer les risques de churn.

Conhecimentos

Consultative account management

Customer retention

Revenue expansion

Communication skills

Analytical skills

Proactive mindset

Formação académica

Bachelor’s degree completed

Ferramentas

Salesforce

HubSpot

Gainsight

Descrição da oferta de emprego

If you're passionate about building long-lasting relationships with major clients, turning challenges into strategic solutions, and delivering real results through a well-designed success journey, this opportunity is for you!We are looking for a professional to work directly with strategic (Tier 1 – Enterprise) clients, playing a key role in revenue growth, retention, and the overall success of our business partners.

Your main responsibilities will include:

Build and maintain strong, strategic relationships with large enterprise clients, ensuring consistent and high-level communication.

Deeply understand client needs, proposing tailored projects and solutions that drive their business outcomes.

Proactively monitor the use of our products and services, identifying areas for improvement and value creation.

Act as a trusted advisor, guiding clients in adopting best practices to maximize the return on VTEX solutions.

Identify upsell opportunities and new projects, directly contributing to revenue growth and increased GMV within the portfolio.

Develop performance-driven strategies to help clients sell more and sell better.

Anticipate churn risks, acting swiftly and empathetically to reverse critical situations with personalized action plans.

Drive the expansion of Annual Contract Value (ACV), from qualifying leads to closing long-term agreements.

Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.

Solid experience in Customer Success, Account Management, or related areas, especially working with Enterprise (Tier 1) clients.

Proven track record in consultative account management, with a focus on customer retention, revenue expansion (upsell/cross-sell), and long-term success.

Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.

Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels, including C-level executives.

Strong analytical skills, with the ability to interpret key performance metrics (e.g., NPS, churn rate, GMV, ACV) and make data-driven decisions.

Experience using CRM and Customer Success platforms, such as Salesforce, HubSpot, Gainsight, or similar tools.

Proactive mindset with a strong sense of ownership and urgency, focused on problem-solving and value creation.

Bachelor’s degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.

Availability for in-person client meetings, when necessary.

Intermediate to advanced English proficiency, especially for working with global clients or VTEX-related materials in English.

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024).

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visitwww.vtex.com .

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

• Health Plan
• Transportation assistance
• Extended parental leaves
• Language scholarship: 80% subsidies in English and Spanish courses
• Free shipping on 1000+ VTEX stores

Create a Job Alert

Interested in building your career at VTEX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf