Customer Success Director

Remote Jobs; Brasil; Teletrabalho; USD 119.000 - 140.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a Customer Success Manager to develop and manage key relationships with enterprise customers in the fleet management sector. This fully remote position offers a competitive salary of up to $140,000 plus bonuses, with a focus on driving customer success and growth opportunities. Ideal candidates will have extensive experience in customer management within SaaS and demonstrate strong communication skills. The role allows for career advancement and a strong impact on the organization.

Serviços

Competitive benefits package

401K with company contributions

Opportunity for career advancement

Qualificações

• 5+ years managing high-value enterprise customer relationships.
• Strong background in telematics/fleet operations software.
• Excellent communication and interpersonal skills.

Responsabilidades

• Develop a portfolio of enterprise customers.
• Manage subscriptions for high retention.
• Identify growth opportunities through upselling.

Conhecimentos

Customer relationship management

Excellent communication skills

Salesforce proficiency

Ferramentas

Salesforce

Customer Success software

Descrição da oferta de emprego

Employer Industry: B2B SaaS Fleet Management Technology

Why consider this job opportunity:
- Salary up to $140,000 base plus bonus
- Opportunity for career advancement and growth within the organization
- Fully remote position with occasional travel to trade shows or customer sites
- Competitive benefits package including company-subsidized medical, dental, and vision insurance, and a 401K with a 4% company contribution
- Work with a rapidly growing company that is transforming fleet operations through innovative technology
- Engage with high-value enterprise customers and make a significant impact on their success

What to Expect (Job Responsibilities):
- Develop and manage a portfolio of large, high-value enterprise customers to align with their business goals
- Manage customer subscriptions to ensure high retention and mitigate churn risk
- Identify and execute growth opportunities related to upselling, cross-selling, and expansion
- Build and foster relationships at all levels within the customer organizations, focusing on executive and senior leadership
- Act as a liaison between customers and internal teams to prioritize issues and present new opportunities

What is Required (Qualifications):
- 5+ years of experience developing and managing large, high-value enterprise customer relationships in the telematics/fleet operations software arena
- 7+ years of experience as a Customer Success Manager, Account Manager, or business-outcome accountable Sales Executive
- Proven ability to manage a portfolio of customers with diverse and complex needs throughout the SaaS lifecycle
- Excellent communication and interpersonal skills with a strong technical aptitude
- Experience as a Salesforce user and managing a pipeline of renewals and upsell opportunities

How to Stand Out (Preferred Qualifications):
- Experience with Customer Success software and familiarity with fleet operations, AI video, and telematics
- Proven experience managing and negotiating complex contracts
- Team-oriented mindset with a strong ability to develop relationships internally and externally
- Experience acting as a change agent in complex organizations

#B2BSaaS #FleetManagement #CustomerSuccess #RemoteWork #CareerOpportunity

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