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Customer Success Associate

OTTera, Inc.

São Paulo

Presencial

BRL 25.000 - 45.000

Tempo integral

Há 30+ dias

Resumo da oferta

OTTera, a leading OTT service provider, seeks a Customer Success Associate in São Paulo. This entry-level role involves supporting customers, ensuring satisfaction, and enhancing their use of OTTera's products in a collaborative environment focused on diversity and growth.

Qualificações

  • 1-2 years of relevant experience in customer success within SaaS, digital media, or technology.
  • Familiarity with online platforms and customer service standards.

Responsabilidades

  • Implement strategies for customer satisfaction and retention.
  • Coordinate with internal teams to provide solutions.
  • Work directly with customers to assist with onboarding and support.

Conhecimentos

Customer Satisfaction
Problem Solving
Organizational Skills
Detail-oriented
Multitasking

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Join to apply for the Customer Success Associate role at OTTera Brasil.

OTTera Customer Success Associates act as the customer's trusted advisor, providing voice, support, guidance, and knowledge resources that facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle.

Duties and Responsibilities

  • Implement strategies and processes that deliver consistent customer satisfaction and retention.
  • Ensure onboarding processes are precisely executed to build strong customer relationships.
  • Utilize extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes.
  • Coordinate with internal teams to access additional resources and facilitate solutions and tools needed by customers.
  • Deliver customer feedback as the voice of the customer to internal teams, identifying customer needs, ideas, and challenges.
  • Advocate for solutions, product enhancements, and other actions to meet customer needs.

What will my day look like?

  • Learn, translate, and enhance OTTera OTT and linear product knowledge documents.
  • Support and train personnel to produce process flow suggestions and directly implement changes in some cases.
  • Work directly with OTTera customers to assist with onboarding, training, and general support requests.
  • Collaborate with OTTera sales and technical teams to provide product demonstrations and answer general product workflow questions.

Preferred Qualifications

  • Bachelor’s degree or equivalent experience.
  • 1-2 years of relevant experience in customer success within SaaS, digital media, or technology environments.
  • Skilled in Microsoft Office Suite, especially Excel, PowerPoint, and Word.
  • Familiarity with online platforms and customer service standards.
  • Excellent organizational and multitasking skills in fast-paced environments.
  • Detail-oriented with a strong sense of accountability and ownership.

About OTTera

OTTera is a distinguished white label OTT service provider based in Los Angeles, with a 14-year legacy. We offer customized OTT application and FAST channel development, global distribution, monetization solutions, and more, serving clients worldwide.

Culture

We are a diverse, global team that values collaboration, inclusion, and diverse perspectives. Our culture emphasizes open communication, with regular formal standups and informal check-ins to support each other and address challenges. We seek organized, adaptable, and self-motivated individuals excited to expand our footprint in digital content and shape the future of streaming.

Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Management and Manufacturing
Industries
  • Software Development

This job posting is active and available.

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