Customer Success Assistant

Ottomatik.io; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a dynamic team as a Customer Success Assistant at a leading company focused on client satisfaction and onboarding. In this role, you'll provide essential support to new clients, ensuring they have a seamless experience with the services provided, while also collaborating closely with the founder. If you possess strong organizational skills and have a proactive approach, this position is ideal for those looking to further their career in customer service.

Qualificações

• 1-3 years of experience in administrative support or customer success.
• Exceptional organizational and multitasking skills.
• Excellent written and verbal communication skills in English (C1/C2 level).

Responsabilidades

• Assist with client onboarding by sending out contracts and gathering brand materials.
• Respond to low-lift client requests and conduct client tutorial calls.
• Support internal operations and keep client data up to date.

Conhecimentos

Organizational skills

Multitasking

Problem-solving

Communication skills

Descrição da oferta de emprego

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Hi there! We are South, and our client is looking for a Customer Success Assistant!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
  
  

About The Role

We are looking for an organized and proactive Customer Success Assistant to join our team. This person will work closely with the founder to support the onboarding of new clients and provide ongoing support to ensure client satisfaction. This is a client-facing role that requires excellent communication skills and attention to detail.

Responsibilities

Assist with client onboarding by:

• Sending out contracts
• Gathering brand materials (color palettes, preferences, sample decks)
• Setting up internal systems and team member logins
• Maintain the organization of all onboarding data and ensure all requirements are met
• Respond to low-lift client requests, such as basic questions on how to use the software
• Eventually, conduct client tutorial calls to showcase product features
• Support internal operations and keep client data up to date
• Work directly with the founder and cross-functional teams as needed
  
  

Qualifications

• 1–3 years of experience in administrative support or customer success
• Prior experience in client onboarding or working in a support/admin role.
• Exceptional organizational and multitasking skills
• Strong problem-solving mindset and ability to anticipate client needs
• Excellent written and verbal communication skills in English (C1/C2 level)
• Comfortable working in a fast-paced, remote environment
  
  

If this opportunity sounds good to you, send us your resume!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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