Customer Success Analyst

Jobtailor; Criciúma; Presencial; BRL 72 000 - 100 000; Tempo integral

Resumo da oferta

Jobtailor in Criciúma, Brazil, seeks an experienced Customer Success professional to build strong client relationships, understand needs, and drive adoption of the Thomson Reuters product portfolio.

You will conduct product trainings, identify opportunities to improve the customer experience, and help deliver measurable results for clients in dynamic markets, including accounting and financial services. This role requires travel readiness and strong collaboration across teams.

Qualificações

• Proven experience in Customer Success, Customer Service, or related areas.
• Excellent written and interpersonal communication skills.
• Strong product knowledge and the ability to explain technical concepts clearly.
• Creativity to find innovative solutions to customer challenges.
• Excellent time management and organizational skills to handle multiple demands.
• Demonstrated emotional intelligence and empathy in customer relationships.
• Ability to use positive and constructive language in all interactions.
• Growth mindset and continuous desire for learning and improvement.
• Goal-oriented with a strong focus on results.
• Patience with others and ability to handle different profiles and situations.
• Persuasion skills to present the benefits of products and services.
• Strong collaborative problem-solving skills.
• Experience in the Financial Market
• Experience in the Accounting sector is desirable
• Availability to travel

Responsabilidades

• Build and maintain strong relationships with clients, acting as a trusted advisor
• Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio
• Conduct product trainings and demonstrations for clients, ensuring full utilization of features
• Proactively identify opportunities to improve the customer experience and report them to internal teams
• Manage and resolve customer issues or inquiries quickly and effectively, seeking group solutions when necessary
• Monitor customer success metrics and propose actions to meet established goals
• Contribute to the creation of support and communication materials that assist the customer journey
• Stay up to date on product updates and market trends

Conhecimentos

Customer Success

Communication

Product knowledge

Emotional intelligence

Time management

Organizational skills

Growth mindset

Collaboration

Problem-solving

Persuasion

Travel availability

Financial market experience

Accounting sector experience

Descrição da oferta de emprego

• Build and maintain strong relationships with clients, acting as a trusted advisor
• Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio
• Conduct product trainings and demonstrations for clients, ensuring full utilization of features
• Proactively identify opportunities to improve the customer experience and report them to internal teams
• Manage and resolve customer issues or inquiries quickly and effectively, seeking group solutions when necessary
• Monitor customer success metrics and propose actions to meet established goals
• Contribute to the creation of support and communication materials that assist the customer journey
• Stay up to date on product updates and market trends

Requirements

• Proven experience in Customer Success, Customer Service, or related areas
• Excellent written and interpersonal communication skills
• Strong product knowledge and the ability to explain technical concepts clearly
• Creativity to find innovative solutions to customer challenges
• Excellent time management and organizational skills to handle multiple demands
• Demonstrated emotional intelligence and empathy in customer relationships
• Ability to use positive and constructive language in all interactions
• Growth mindset and continuous desire for learning and improvement
• Goal-oriented with a strong focus on results
• Patience with others and ability to handle different profiles and situations
• Persuasion skills to present the benefits of products and services
• Strong collaborative problem-solving skills
• Experience in the Financial Market
• Experience in the Accounting sector is desirable
• Availability to travel

Core Competencies

Demonstrates strong customer success capabilities by effectively managing client relationships, providing product training, and utilizing emotional intelligence to enhance customer experiences. Proficient in monitoring success metrics and proposing innovative solutions to meet client needs in the Financial Market and Accounting sectors.

Highest-signal resume keywords

• Customer Success Experience
• Excellent Communication Skills
• Strong Product Knowledge
• Collaborative Problem-Solving Skills
• Experience in Financial Market

Soft Skills

• Emotional Intelligence
• Creativity
• Time Management
• Goal-Oriented
• Persuasion Skills

Industry Keywords

• Customer Service
• Customer Experience
• Product Training
• Support Materials
• Market Trends
• Accounting Sector