Customer Success Analyst

EasyHub, Inc; Brasil; Presencial; BRL 33 480 - 55 800; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work flexibility

Opportunities for career growth and development

Dynamic team environment

Resumo da oferta

A tech-driven company in Brazil seeks an organized and proactive individual to join their team. This role involves coordinating daily device installations, providing customer support, and creating content for user documentation. Ideal candidates should be proficient in Portuguese and English, have basic tech skills, and be willing to learn. The company offers remote work flexibility and opportunities for career growth.

Qualificações

• Detail-oriented and can manage schedules and priorities efficiently.
• No technical expertise is required—we’ll teach you everything!
• Strong written and verbal communication skills.

Responsabilidades

• Organize daily device installation schedules and ensure everything runs smoothly.
• Be the first point of contact for property managers to report guest issues.
• Create and update Help Center articles and user manuals.

Conhecimentos

Organizational Skills

Willingness to Learn

Proficient in Portuguese and English

Basic Tech Skills

Problem Solving

Ferramentas

WhatsApp

Excel

PowerPoint

Google Workspace

Descrição da oferta de emprego

EasyHub is a tech-driven company, transforming property management with innovative IoT solutions. We simplify life for property managers, guests, and residents through smart automation, making properties more efficient and easier to manage.

We’re looking for someone who is highly organized, proactive, and willing to learn. If you’re excited about joining a fast-paced team and growing your skills, this role is for you!

Role Overview

Daily Coordination & Scheduling

Organize daily device installation schedules and ensure everything runs smoothly.

Communicate with internal teams and customers to align on schedules and updates.

Customer Support

Be the first point of contact for property managers to report guest issues.

Use the EasyHub Platform to assist clients with resolving issues related to access control, thermostats, energy monitoring, sensors, and more by analyzing logs and resetting devices.

Provide video call support to help guests with device instructions.

Dispatch on-call technicians to units when required.

Content & Communication

Create and update Help Center articles, user manuals, and product documentation.

Write and schedule emails to inform customers about product updates, new features, and important announcements.

Qualifications

Skills & Tools

Organizational Skills: You’re detail-oriented and can manage schedules and priorities efficiently.

Willingness to Learn: No technical expertise is required—we’ll teach you everything!

Language Skills: Proficient in Portuguese and English, with strong written and verbal communication skills.

Basic Tech Skills: Comfortable using tools like WhatsApp, Excel, PowerPoint, Google Workspace (Gmail, Google Sheets, Meet, Drive), and similar platforms.

You’re proactive, self-motivated, and enjoy solving problems.

You work well with deadlines and have a structured approach to your tasks.

You’re a strong communicator who can explain things clearly to both technical and non-technical people.

Why Join Us?

At EasyHub, you’ll join a supportive and innovative startup that values growth and collaboration. You’ll gain hands‑on experience in a fast‑paced environment while helping property managers and guests have a seamless experience.

What EasyHub Offers

Remote work flexibility.

Opportunities for career growth and development.

Being part of a dynamic team shaping the future of property management.