Customer Strategy Manager

Quartile; Brasil; Teletrabalho; USD 40.000 - 60.000; Tempo integral

Resumo da oferta

Quartile is seeking a Customer Strategy Manager to enhance client relationships and optimize marketing strategies. The ideal candidate will possess strong analytical skills, client management experience, and a commitment to delivering results. This fully remote role offers career growth opportunities within a dynamic team that drives e-commerce success using advanced AI technology.

Serviços

Fully remote work

Career growth opportunities

Generous Paid Time Off

Qualificações

• 3+ years of experience in a client-facing role with small to medium businesses.
• Proficiency in Microsoft Excel (formulas, vlookups, pivot tables).
• Ability to effectively communicate and solve business challenges with clients.

Responsabilidades

• Manage direct ownership of 10+ key mid-market accounts.
• Analyze online marketing campaign metrics and present findings.
• Prepare client reports and quarterly business reviews.

Conhecimentos

Analytical skills

Presentation skills

Problem-solving

Client management

Descrição da oferta de emprego

Join to apply for the Customer Strategy Manager role at Quartile

Join to apply for the Customer Strategy Manager role at Quartile

Who We Are

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Who We Are

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

Overview

We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.

As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile’s partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader.

The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges.

Requirements

• 3+ years of experience working with small to medium sized businesses in a client facing role
• A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)
• Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc.
• Talented presenter with ability to captivate an audience and leverage data to tell a story
• Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
• Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
• English proficiency required—must be able to speak and write in the language fluently
  
  

….. If you reached this point, we hope you're feeling excited about the job description. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Quartile's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes!

Preferred Qualifications

• Background in the e-commerce or retail industry
• Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads
• Google AdWords or Google Analytics certification
• Amazon certification
• Experience in a fast-paced, startup environment
• Experience in the advertising/ad tech industry
  
  

What You’ll Do

• Maintain direct ownership of 10+ key mid-market accounts
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients
• Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns
• Prepare client reporting and quarterly business reviews to align Quartile value and client expectations
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
• Be a Quartile product expert by attending product training and roadmap sessions
• Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process
  
  

Benefits

• Fully remote work
• The opportunity to join an international team
• Career growth opportunities
• Generous Paid Time Off
  
  

This is a PJ contract based out in Brazil.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Advertising Services

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