Customer Service Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

The Dow has an exciting opportunity for a Customer Service Specialist located in São Paulo (BRA).

You will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Marketing & Sales, Supply Chain, Manufacturing etc.) to meet company objectives.

Responsibilities:

1. Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically Key and Priority Customers with a high degree of complexity.
2. Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
3. Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
4. Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
5. Maintains service levels according to business prioritization.
6. Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
7. Supports commercial strategies with Dow customers across multiple businesses.

Qualifications:

1. 3+ years of relevant experience in similar roles.
2. Advanced English skills.
3. SAP Sales and Distribution module experience.

Your Skills:

1. Critical Thinking.
2. Proactive Problem Solving.
3. Digital Transformation.
4. Organizing, Planning and Prioritizing Work.

To apply:

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Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location).
  • Meal subsidiaries/vouchers (availability varies depending on location).
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

As a Customer Service Specialist, you will live and work around Sao Paulo (BRA), São Paulo, Brazil: