Customer Service Specialist

MCC Label; Santo André; On-site; BRL 42,000 - 64,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Meals on Site

Transportation Allowance

Birthday Day Off

Christmas Bonus

Annual Vacation

Job Stability

Growth Opportunity

Job summary

MCC Label is seeking a Customer Service professional to serve as the primary contact for assigned customers, handling orders from entry to shipment with accuracy and timeliness.

You will collaborate with Operations, Planning, Quality, and Sales to keep customers informed and ensure smooth execution. English/Portuguese fluency is required, and experience with MCC’s products and processes is a plus.

Qualifications

• Experience in customer service and order coordination.
• Fluency in English and Portuguese.
• Ability to work with multiple departments and maintain accurate information.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring accurate, timely information about purchase orders and shipments.
• Manage each order from entry through shipment, coordinating with internal teams to keep the process on track.
• Investigate customer needs and provide the best possible solution while maintaining proactive updates.

Skills

Customer service

Bilingual English/Portuguese

Tools

Protheus ERP

Intranet Systems

i4S System

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer‑driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the world‑class service MCC is known for

Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You’ll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.

If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high‑tech manufacturing environment.

What You’ll Do

Deliver Outstanding Customer Service

Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.

Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.

Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.

Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.

Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.

Support Collaboration Across the Plant

Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.

Contribute to a positive team environment and assist teammates as needed to meet plant goals.

Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Key Performance Expectations

Accuracy: Correct and complete entry of orders and releases.

Volume: Efficient processing of order volumes within expected timelines.

Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.

Language

English/Portuguese fluency

Required Systems

• Protheus ERP
• Intranet Systems
• i4S System

Benefits

• Medical Plan
• Dental Plan
• Meals on Site
• Transportation Allowance
• Birthday Day Off
• Christmas Bonus
• Annual Vacation
• Job Stability
• Growth Opportunity

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer‑driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry‑leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.

Learn more at www.mcclabel.com.

If you need assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail].

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.