Customer Service Specialist

MCC; Louveira; On-site; BRL 42,000 - 62,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Meals on Site

Transportation Allowance

Birthday Day Off

Christmas Bonus

Annual Vacation

Job Stability

Growth Opportunity

Job summary

MCC is seeking a Customer Service professional in Brazil to serve as the primary contact for assigned customers, managing orders and shipments with accuracy and speed.

You will collaborate with Operations, Planning, Quality, and Sales to keep orders on track, resolve issues, and ensure timely information delivery. Fluent in English and Portuguese, you will help our teams deliver world-class service.

This role offers growth in a high-tech manufacturing environment and a stable career path.

Qualifications

• Primary contact for assigned customers with accurate order/shipment info.
• Coordinate orders with internal teams to keep processes moving.
• Investigate customer needs and provide best possible solutions.
• English and Portuguese fluency required.

Responsibilities

• Serve as primary contact for assigned customers and provide accurate, timely information about their purchase orders and shipments.
• Manage each order from entry through shipment, collaborating with internal teams to keep the process smooth.
• Investigate customer needs and seek the bigger picture to provide optimal resolutions.
• Proactively communicate with customers, provide updates, and resolve issues swiftly.
• Build deep knowledge of MCC products, manufacturing processes, systems, and service model.
• Collaborate with Operations, Planning, Quality, Sales, and other teams to keep orders on track.
• Support a positive team environment and assist teammates to meet plant goals.
• Adapt communication approach to different perspectives for productive teamwork.

Skills

English fluency

Portuguese fluency

Tools

Protheus ERP

Intranet Systems

i4S System

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the world‑class service MCC is known for

Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You’ll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.

If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high‑tech manufacturing environment.

What You’ll Do

Deliver Outstanding Customer Service

Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.

Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.

Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.

Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.

Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.

Support Collaboration Across the Plant

Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.

Contribute to a positive team environment and assist teammates as needed to meet plant goals.

Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Key Performance Expectations

Accuracy: Correct and complete entry of orders and releases.

Volume: Efficient processing of order volumes within expected timelines.

Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.

Language:

English/Portuguese fluency

Required Systems

• Protheus ERP
• Intranet Systems
• i4S System

Benefits

• Medical Plan
• Dental Plan
• Meals on Site
• Transportation Allowance
• Birthday Day Off
• Christmas Bonus
• Annual Vacation
• Job Stability
• Growth Opportunity

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