Customer Service Representative - Relocation Required

Vantage; Canoas; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global brokerage firm is seeking Customer Service Rockstars willing to relocate to Southeast Asia for a unique career opportunity. Responsibilities include providing support via live chat, phone, and email, addressing customer feedback professionally, and updating client data as needed. A Bachelor's degree and over 2 years of customer service experience are preferred. Fluency in English and Portuguese is mandatory, along with exceptional communication skills. The role offers competitive compensation, remote work during relocation, and career development opportunities.

Serviços

Competitive compensation package

Remote work during relocation

Relocation support including visa sponsorship

Qualificações

• Over 2 years of experience in Customer Service, preferably in crypto or fintech.
• Mandatory rotation shift schedule with night shifts upon relocation.
• Experience working in international settings is an advantage.

Responsabilidades

• Provide frontline support to customers via live chat, phone, and email.
• Answer queries and resolve client issues regarding products and platforms.
• Record and update customer data and relevant information.

Conhecimentos

Fluency in English

Fluency in Portuguese

Communication skills

Analytical problem-solving

Client focus

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.

OPEN ONLY to individuals willing to relocate.

This is a unique opportunity for Customer Service Rockstars interested in living and developing a career in Southeast Asia: Malaysia or Thailand. The company will provide all necessary visa assistance and relocation support. During the visa processing, work remotely from your base country.

Responsibilities

• Provide frontline support to our customers via live chat, phone, and email.
• Answer queries and resolve client issues regarding our products, platforms, and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Support documentation / administrative needs within the department and support translation for customer announcement notices.

Requirements

• Bachelor's degree (fresh graduates welcome).
• Over 2 years of experience in Customer Service, highly preferred in crypto or fintech, but any industry is welcome.
• Mandatory rotation shift schedule with night shifts once relocated.
• Experience in international settings and teams.
• Fluency in English and Portuguese is MANDATORY.
• Exceptional communication skills with a superb client focus.
• Logical and analytical approach to problem-solving.
• Knowledge or interest in trading is highly desirable, but not essential.

We Offer

• Competitive compensation package.
• Remote work while relocation is processed.
• Local benefits according to the chosen relocation country.
• Relocation support, including visa sponsorship and additional expenses.
• Career development in a fast-paced industry.