Customer Service Representative & Export Coordinator

B. Braun Group; Bela Vista; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading medical technology company is seeking a Customer Service Representative based in Bela Vista, Brazil. The successful candidate will manage export customer orders and queries, ensuring timely delivery and strong communication with customers. Ideal applicants should have over 3 years of experience in customer service within Medical Devices and proficiency with SAP. Competitive benefits including flexible work conditions are offered.

Serviços

Flexible working conditions

Paid parental leave

Career development opportunities

Qualificações

• 3+ years of Customer Service experience in Medical Devices or Pharma preferred.
• Experience with SAP is essential.
• Strong verbal and written communication skills.

Responsabilidades

• Manage export customer queries and orders.
• Provide updates and documentation to customers.
• Interacting with internal and external customers.

Conhecimentos

Customer Service experience

Problem-solving abilities

Communication skills

Attention to detail

Ferramentas

SAP

Salesforce

Descrição da oferta de emprego

Support internal and external customers across B.Braun’s product range

Variety and responsibility

Bella Vista location: secure on-site parking

Supportive team environment

Your Opportunity

We are looking for a professional and organised Customer Service Representative to join our Customer Service team.

Reporting to the Customer Service Manager, you will be the single point of contact for our Export customers across all aspects of orders, pricing, products, and returns for B.Braun’s high-quality product range.

Your Responsibilities

Export Coordinator

• Be the single point of contact for our Export Customers, managing the export mailbox, and assisting the Export Sales Agent with:
• Preparation of BIDs and Quotation Requests, Open Order, Inventory, Sales Reports, coordination of stock availability, providing literature and samples required for tenders
• Processing of sales orders once stock availability and shipping requirements have been confirmed
• Monitor and manage open orders
• Supply Export Customers with regular order updates and documentation

Customer Service

• Interact with internal and external customers via email and phone, providing information and addressing concerns professionally.
• Develop strong relationships with customers, internal B. Braun teams, logistic providers, and 3PL warehouses.
• Process orders accurately and ensure timely delivery and invoicing.
• Take ownership of customer queries through to resolution, including providing PODs, handling invoice queries, credit and return requests, and backorder ETAs.
• Identify opportunities for process improvements and efficiencies.
• Collaborate with cross-functional teams on complex customer issues, projects, and process improvements.

About You

Ideally, your background will include:

• 3+ years of Customer Service experience in Medical Devices, Pharma, Healthcare preferred.
• Experience with SAP is essential.
• Experience with Salesforce or other CRM systems highly desirable.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• A flexible, team-oriented attitude with a focus on accountability and responsibility.
• High attention to detail and accuracy with data entry.
• Previous knowledge of export customers and processes is highly desirable.

Additional Requirements

Applicants must have full working rights in Australia, a valid Driver’s License and Passport, and be fully vaccinated against COVID-19.

Benefits

In return, you’ll have access to and benefit from:

• Flexible working conditions.
• Paid parental leave and community/volunteering leave.
• 17.5% annual leave loading.
• Tailored career development opportunities.

About B.Braun

Operating since 1985, the B.Braun Australia Group is dedicated to advancing healthcare across Australia, New Zealand, and the Pacific Islands. Guided by our global mission to drive healthcare advancements through sharing expertise and the power of technology, we deliver innovative medical care solutions that make a meaningful difference in people’s lives.

With a team of approximately 300 skilled professionals and a growing portfolio of solutions, we contribute to health improvements in areas such as Infusion Therapy, Infection Control, Wound Management, Renal Services, Orthopaedics, and more.

Based in Norwest, Sydney, we are proud to be part of the B.Braun family—a global leader in medical technology with over 180 years of history and a presence in more than 60 countries. Together, we are transforming healthcare and empowering better health outcomes worldwide.

How To Apply

B.Braun Australia Group, a proud equal opportunity employer, is committed to fostering an inclusive, diverse, and vibrant workplace. We welcome applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+ communities, people with disabilities, and those from culturally diverse backgrounds. We aim to reflect and support the diverse customers and partners we serve.

To apply, please submit your resume and a brief cover letter detailing your qualifications and interest in the role.

Our Talent Acquisition team will review your application. If shortlisted, you will be invited to interviews via phone, video, or in person. We will keep you informed throughout the process.

If successful, you will join us through a seamless onboarding process. Relevant screening checks, including a National Criminal History check and references, will be conducted.

Join us and be part of something extraordinary! For further information, contact Manisha Khare at [e-mail]