Customer Service Representative

Third Party CS; Belém; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A customer service representative role at a dynamic company in Brazil with responsibilities focusing on client inquiries, ensuring positive experiences, and efficient problem resolution. The ideal candidate will have experience in customer support, excellent communication skills, and the ability to multitask. This role offers health insurance, a retirement plan, and opportunities for upward mobility, with flexible and remote work options available.

Serviços

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

Qualificações

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Responsabilidades

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer for a positive customer experience.
• Strive to meet and go above personal and team target goals.
• Record, organize and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule call backs and appointments to resolve customer needs.

Conhecimentos

Customer service

Communication

Multitasking

Time management

Descrição da oferta de emprego

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)