Customer Service Jr (Language Portuguese)

Scorp, Inc; Curitiba; Teletrabalho; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

An innovative social media start-up is on the lookout for a freelance Customer Service Representative fluent in Portuguese. This role is pivotal in expanding the customer base and fostering loyalty through exceptional service. You will engage with over 16 million users, resolving issues and informing them about updates and promotions. Join a dynamic team committed to creativity and customer satisfaction, where your contributions will significantly impact the company's growth and success.

Qualificações

• Minimum of 6 months experience in Customer Service preferred.
• Advanced proficiency in Portuguese is required.

Responsabilidades

• Resolve customer issues proactively and positively.
• Respond promptly and accurately to a high volume of customer requests.

Conhecimentos

Customer Orientation

Communication Skills

Problem-Solving Abilities

Persuasiveness

Multitasking

Adaptability

Descrição da oferta de emprego

Scorp Inc. - Customer Service (Portuguese Language) - Freelance

Scorp Inc. is a rapidly expanding social media start-up with offices in Istanbul and San Francisco. We have developed several mobile applications, including the 'world's most genuine social network,' the Scorp app, which boasts over 16 million users globally and has transformed the social networking landscape in Turkey. Our latest apps have already surpassed 100 million users, and we are committed to innovation and team development.

We are seeking a freelance Customer Service Representative (Portuguese Language). The ideal candidate will possess excellent customer orientation, communication skills, persuasiveness, results-driven attitude, and strong problem-solving abilities. The role involves expanding our customer base, fostering loyalty through exceptional service, and exceeding customer expectations.

Qualifications

• Minimum of 6 months experience in Customer Service (preferred)
• Proficiency in communication and collaboration skills
• Ability to multitask effectively
• Patience and kindness when addressing customer issues
• Solution-oriented mindset
• Ability to adapt swiftly to changes
• Advanced proficiency in Portuguese (please specify in your application)

Responsibilities

• Resolve customer issues proactively and positively
• Inform customers about updates and promotional offers
• Respond promptly and accurately to a high volume of customer requests
• Update checklists on a weekly basis
• Demonstrate creativity in template design