Customer Service Coordinator- South and Central America

TOMRA Collection Pty Ltd; São Paulo; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading company in resource productivity solutions is seeking a Customer Service Coordinator for South and Central America. The role involves providing customer service and administrative support, coordinating orders, and managing service agreements. Ideal candidates will have strong organizational skills, a customer-focused mindset, and experience in service operations. Proficiency in Portuguese and English is essential, with Spanish as a plus.

Qualificações

• At least 3 years of experience in customer-facing service or operations roles.
• Proficiency in Portuguese and English; Spanish is a plus.

Responsabilidades

• Coordinating and processing quotes for spare parts and services.
• Managing service agreements and reviewing local customer stock.
• Producing reports on key service performance metrics.

Conhecimentos

Customer Focus

Problem Solving

Communication

Time Management

Formação académica

University degree in business management

Advanced diploma

Ferramentas

MS Word

Excel

PowerPoint

Outlook

ERP systems

CRM systems

Descrição da oferta de emprego

Customer Service Coordinator - South and Central America

• Full-time

At TOMRA, we provide cutting-edge solutions for optimal resource productivity within the recycling, mining, and food industries, aiming to shape the Circular Economy and promote sustainable resource management worldwide. We foster a culture of innovation, passion, responsibility, and safety, encouraging our team to challenge the status quo and deliver excellence.

The role of the Customer Service Coordinator involves providing customer service and administrative support to the Service Team, including:

1. Coordinating and processing quotes for spare parts and services.
2. Receiving and processing customer orders for spare parts, maintenance, and breakdown services.
3. Coordinating shipment of parts with customers and managing local stock.
4. Handling work orders for service engineer site visits, including invoicing upon completion.
5. Managing service agreements and reviewing local customer stock.
6. Reviewing receivables and following up on payments.
7. Processing service invoicing.
8. Coordinating importation of products and spare parts.
9. Producing reports on key service performance metrics such as response time, resolution time, FSE utilization, and cost analysis.
10. Assisting with Field Service Engineer travel arrangements and client visit coordination.
11. Controlling H&S documentation for the service team.
12. Providing support to sales and service teams, and organizing local activities.

This role is suited for a hardworking, hands-on individual with customer service experience and strong organizational skills with attention to detail.

Key competencies include:

• Quality and Accuracy: Ensuring work meets company standards.
• Customer Focus: Delivering high-quality service.
• Work Ethic and Teamwork: Collaborating effectively to achieve goals.
• Initiative and Problem Solving: Thinking proactively and suggesting improvements.
• Time Management and Flexibility: Managing workload efficiently.
• Professionalism: Maintaining ethical behavior and company image.
• Communication: Demonstrating effective written and oral communication skills in Portuguese and English; Spanish is a plus.
• Sensible Spending: Using resources responsibly.
• Productivity: Meeting productivity targets.
• Ownership: Taking responsibility for tasks and outcomes.

Minimum requirements include:

• University degree in business management or relevant field preferred, or an advanced diploma with equivalent experience.
• At least 3 years of experience in customer-facing service or operations roles.
• Proficiency in MS Word, Excel, PowerPoint, Outlook.
• Experience with ERP or CRM systems; CRM knowledge preferred.
• Excellent communication and interpersonal skills in Portuguese and English; proficiency in Spanish is a plus.
• Experience in identifying technical components is advantageous.

If interested, please apply with an up-to-date CV in English. TOMRA is an Equal Opportunity Employer committed to diversity and inclusion. All information will be kept confidential according to EEO guidelines.