Customer Service Analyst

Danaher - Global; São Paulo; Presencial; BRL 35.000 - 50.000; Tempo integral

Resumo da oferta

Join Beckman Coulter Diagnostics as a Customer Service Analyst in São Paulo. You will manage customer orders, ensure efficient communication, and collaborate with teams to drive improvements in patient diagnostics. This role requires strong problem-solving abilities and a proactive approach to customer service.

Qualificações

• Strong problem-solving skills.
• Excellent communication and conflict management skills.
• Attention to detail and a positive team player.

Responsabilidades

• Manage E2E activities to ensure order fulfillment.
• Monitor order entry flow and confirm orders.
• Handle customer complaints and provide solutions.

Conhecimentos

Problem-solving

Communication

Conflict management

Persuasion

Attention to detail

Team player

Solution-oriented mindset

Descrição da oferta de emprego

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service Analyst for Beckman Coulter Diagnostics is responsible for

• Managing E2E activities to guarantee orders are fulfilled accordingly to customer’s needs, generating the sales acknowledgment and any other documents and reports to our customers
• Monitoring all the order entry flow through E-store, confirming all the orders from “Entered” to “Booked” evaluating contract, payment terms, prices, discounts, incoterms, availability and shelf life. This position will make sure orders are released from any holds to have the pick released to the warehouse. Make sure the E-store contains all the prices and contracts updated
• Being the interface towards the planning team in case products are not available in stock nor the requested date and make sure customers are aligned with the new estimated dates for the stockout products.

This position is part of the Customer Service team located in Morumbi and will be ons site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the CAS teams and report to the Customer Service Coordinator responsible for Customer Service Team . If you thrive in a multifunctional supporting role and want to work to build a world-class Customer Service organization—read on.

In this role, you will have the opportunity to:

• Collaborate to drive change management, share solution implementation best practices, and address customers issues to ensure successful transformation, gaining an in depth understanding of customers’ needs and deal with critical products for improving patient life with precision diagnostics and guarantee Products deliveries doing regular follow up through all areas within company.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Escalate complex issues to appropriate departments while ensuring timely follow-up.

The essential requirements of the job include:

• Must possess strong problem -solving skills
• Excellent communication skills conflict management, and persuasion skills.
• Strong problem-solving abilities and attention to detail.
• Positive attitude and team player.
• Proactive with a solution-oriented mindset.

It would be a plus if you also possess previous experience in:

· Customer service

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.