Customer Service Agent - German Speaking

1global; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Benefits offered by this job

CLT contract

Quarterly bonuses

Meal allowance (Caju card)

Health insurance

Parental leave

Daycare allowance

Job summary

1GLOBAL in São Paulo seeks a German-speaking Customer Service Agent to provide frontline support for business customers, handling technical queries by phone and email and translating technical information into clear guidance.

The role offers a CLT contract with quarterly bonuses, meal allowance, health insurance, parental leave, and daycare support, with a multilingual, collaborative team and shifting hours to accommodate time zones.

Qualifications

• Proven experience in customer service or helpdesk roles.
• Fluent in English and French; German language proficiency is essential.
• Strong written and verbal communication skills.
• Ability to work on rotating shifts; schedule includes early mornings.

Responsibilities

• Provide first-line support to customers by phone and email.
• Track, collate and respond to issues within agreed timescales.
• Escalate complex cases to Technical Support in Portugal.
• Collaborate with Service Account Managers to grow and retain accounts.

Skills

German language

French language

English language

Customer service

Tools

Microsoft Office

Ticketing systems

GSM support

Job description

Customer Service Agent - German Speaking

Technology

Full-time

About Us

The company serves many of the world’s leading banks, multinational enterprises, global retailers and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 80 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.

1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding US$200 million and profits of over US$25 million, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. In 2026 also the parent of the Lidl Group acquired a 10% interest in 1GLOBAL as part of a deal for Lidl to offer globally to its 180 million consumers communication services. Recent years have marked a defining phase in 1GLOBAL’s journey, with major enterprise and mass-consumer client wins accelerating its evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients.

Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. It operates as a fully regulated Mobile Virtual Network Operator (MVNO) in 15 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, its team of close to 550 experts across 16 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.

About the Team

Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.

Currently, we're looking for a talented individual to join our German support team. Business Proficiency in English is also essential as it's our primary business language.

About the Role

• Acting as first line support to our customers – aiming to solve their technical queries by phone and email
• Tracking, collating and responding to customer issues within agreed timescales
• Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
• Working closely with Service Account Managers to help develop, grow and retain customer accounts

Requirements

• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting GSM - preferred.
• A professional telephone manner and call management skills.
• Outstanding written and verbal skills in French is required.
• Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers.
• Good teamwork, organizational and time management skills.
• Excellent analytical and problem-solving skills.
• Good attention to detail and the ability to understand and follow technical processes accurately.
• You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
• Availability to work Monday to Sunday, in rotating shifts, adjusting the schedule accordingly to Daylight Saving Time – Winter from 5am to 2pm, Summer from 4am to 1pm
• Eligibility to work: Applicants must already have the legal right to live and work in Brazil

What We Offer?

• CLT contract —enjoy job stability and reliable benefits that value your work
• Quarterly performance bonuses to reward your hard work and achievements
• Meal allowance paid into Caju card—R$100per working day
• Health insurance with SulAmérica —50% covered by the company
• Extended parental leave —180 days of maternity leave and 20 days of paternity leave.
• Daycare allowance provided to mothers with children under 3 years old —R$500 per month per child

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

1GLOBAL is a trading name of 1GLOBAL Holdings B.V.