Customer Service Agent

Betsson AB; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading iGaming company in São Paulo is seeking a Customer Service Agent to provide support to both Spanish and English speaking customers. The role includes verifying documents, monitoring transactions, and ensuring a high-quality customer experience. Candidates should have strong analytical skills and be fluent in Portuguese and English. Opportunities for career growth are available in this dynamic environment.

Qualificações

• Fluent in Portuguese and English.
• Ability to learn new technology/systems quickly.
• Willingness to work shifts including weekends.

Responsabilidades

• Review and store customer documents as per regulations.
• Verify customer documents and perform KYC checks.
• Monitor suspicious transactions and report findings.
• Assist customers via e-mail, chat, and phone.

Conhecimentos

Strong numerical skills

Analytical mind

High level of communication in Portuguese and English

Ability to work on own initiative

Descrição da oferta de emprego

Overview

As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to join us in Brazil.

Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.

First Name *

Last Name *

Email *

Phone

Resume/CV Select File

Cover Letter Select File

LinkedIn Profile

Website

Are you willing to come to the office 3 days? *

Are you fluent in English? * Yes No

What are your salary expectations in BRL? *

Are you located in Sao Paulo or Porto Alegre? *

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following

• Request, review and store Customer documents in accordance with market regulations.
• Verify customer documents in accordance with market regulations.
• Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level.
• Analyse and monitor suspicious transactions and accounts and reports according to procedures and adapt a risk based approach to each case analysed.
• Implementing of regulatory and operational risk control standards as guided by our licensing bodies.
• Recognise subtle patterns of fraudulent activity and communicate them to the team.
• Help both Spanish and English speaking customers via e-mail, chat and telephone.
• Translate promotional texts and/or customer surveys in your local language.
• Follow company policies and practices regarding player safety, protection and responsible gaming.

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at

• Strong numerical skills, analytical mind with the ability to pay attention to details.
• Ability to work closely with other departments and is a team player.
• High level of communication in Portuguese and English
• Ability to learn new technology/systems/applications quickly
• Ability to work on own initiative, with tight deadlines
• Balanced between business needs vs legal needs
• Ability to assess risk and how to mitigate it
• Willingness to work on shift rotation even on weekends.

Extra Awesome

• Previous iGaming experience

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

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Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.

First Name *

Last Name *

Email *

Phone

Resume/CV Select File

Cover Letter Select File

LinkedIn Profile

Website

Are you willing to come to the office 3 days? *

Are you fluent in English? * Yes No

What are your salary expectations in BRL? *

Are you located in Sao Paulo or Porto Alegre? *