Customer Relations Executive

Ebury; São Paulo; Presencial; BRL 100 000 - 167 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career progression path

Client relationship development tools

Opportunity to expand client book

Supportive team structure

Resumo da oferta

Ebury in São Paulo is seeking a Customer Relations Executive for the FX Dealing Desk. You will be a point of contact for corporate clients, providing daily operational and trading assistance, and acting as an ambassador for our product and service.

You will manage a portfolio of about 300 clients trading online via the EBO platform, require fluent English and Portuguese, strong communication, and ability to handle high workload peaks while collaborating across internal teams.

Qualificações

• Fluent in English and Portuguese.
• Experience in client servicing and customer-facing roles.
• Ability to handle high workload and meet deadlines.
• Knowledge of FX markets and currency exchange operations.
• Comfortable liaising with multiple internal teams to resolve issues.
• Proactive problem solving and strong communication skills.

Responsabilidades

• Look after a portfolio of around 300 clients trading online via the EBO platform.
• Understand clients' FX needs and ensure Ebury is their main trading/payments platform.
• Provide daily operational and trading assistance and act as a product ambassador.
• Collaborate with sales/commercial teams to identify new opportunities and improvements.

Conhecimentos

Client servicing

Communication skills

Multitasking

Problem solving

Work under pressure

Relationship management

Sales skills

Excel

FX knowledge

English & Portuguese fluency

Ferramentas

Excel

Descrição da oferta de emprego

Customer Relations Executive (FX Dealing Desk)

Ebury S ã o Paulo - Office Based - 5 days of the week

We are offering an exciting opportunity to join a fast growing team in Brazil. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You ’ l l have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You ’ l l be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in high pressure/pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask/prioritize – working around the daily deadline

Commercial awareness:

• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail:

• Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive to solve problems:

• Self-starter with the initiative and ability to ‘ g et stuck in ’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft suite (particularly excel)

Role:

• You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
• You will have an understanding of clients business activities and FX needs
• You will make sure clients have Ebury as their main platform for trading and making payments internationally

The ideal candidate will have the following:

• Completely fluent English and Portuguese
• Sales skills / experience is a PLUS
• Knowledge of FX
• Knowledge of Ebury's products
• Being able to adapt in a constant evolving and challenging environment

What we can offer you:

• A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi
• A clear path for progression, mapped out by your individual goals and personal objectives
• The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
• The opportunity to service and develop your own book of clients
• A support structure that will drive you to succeed in your next goal

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At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.