Customer Onboarding Specialist - 100% Remote - LATAM

Hostaway; Rio de Janeiro; Remote; BRL 178,000 - 280,000; Full time

Benefits offered by this job

Equity

100% Remote

Annual Paid Leave

Career Growth Opportunities

Job summary

Hostaway is seeking a Customer Onboarding Specialist to join our LATAM team. This fully remote role requires you to be based within LATAM to collaborate with the team, peers, and customers.

You will implement onboarding, conduct training, and develop materials in Spanish and English, while maintaining clear communication with new clients throughout the process. You will work with Sales and Customer Success to enhance the onboarding experience, monitor effectiveness, and address any issues

Qualifications

• 1-3 years in customer onboarding or customer success in SaaS.
• Fluent in English and Spanish to communicate with customers.
• Ability to manage multiple onboarding projects simultaneously.
• Strong communication, presentation, and training skills.
• Adaptable to fast-paced tech environments.

Responsibilities

• Implement onboarding processes for new customers.
• Conduct initial training sessions and demos.
• Develop onboarding materials in Spanish & English.
• Maintain proactive communication with new customers.
• Collaborate with Sales and Customer Success to improve onboarding.
• Monitor onboarding effectiveness using metrics and feedback.
• Serve as the primary contact during onboarding.

Skills

Onboarding experience

Bilingual English/Spanish

SaaS knowledge

Training & presentation

Customer communication

Job description

Job Description

NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn. Join us at our most exciting stage yet! Learn more about our recent valuation and story here .

We are looking for a Customer Onboarding Specialist to join our LATAM team. You will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

About The Role

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
• Develop customized onboarding materials and resources in Spanish & English
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
• Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Job Requirements

• Between 1-3 years of experience in customer onboarding or customer success roles within the SaaS industry.
• Fluent proficiency in English and Spanish is mandatory to communicate with customers. English is also our company language used internally. Any additional languages will be a plus.
• Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
• Strong interpersonal skills and the ability to create a positive first impression with new customers.
• Excellent communication, presentation, and training skills.
• Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically.

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).