Customer Insights & Experience Senior Specialist

7600-Johnson& Johnson do Brasil Industria e Comercio de Produtos para Saude Ltda Legal Entity

São Paulo

Presencial

BRL 140 000 - 220 000

Tempo integral

Há 4 dias

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Resumo da oferta

Johnson & Johnson in São Paulo seeks a Customer Insights & Experience Senior Specialist to generate actionable customer and field force insights, guiding commercial decisions and performance improvement across regions.

You will partner with Commercial, Marketing, Customer Engagement, Analytics, IT to transform data into strategic recommendations, optimize customer journeys, and advance performance management initiatives within a global healthcare context.

Qualificações

Bachelor's degree in Business Administration, Engineering, Economics, Statistics, Data Science, Marketing, or related fields.
Advanced degree or specialization is a plus.
Experience in Customer Insights, Commercial Analytics, Business Intelligence, Sales Effectiveness, Field Force Performance, or similar areas.
Strong analytical and problem-solving skills.
Experience working with large datasets, dashboards, and performance reporting.

Responsabilidades

Field Force Performance & Commercial Insights: analyze field metrics, identify opportunities, and generate actionable recommendations for leadership.
Analytics & Insights Generation: build dashboards and reports, translate data into clear insights, support segmentation and targeting.
Customer Experience & Journey Optimization: map and improve customer journeys across touchpoints, support omnichannel initiatives.
Cross-Functional Partnership: collaborate with Commercial, Marketing, Customer Engagement, IT, and other stakeholders to drive projects.
Process Excellence & Innovation: improve reporting processes, automate where possible, adopt new analytics tools and best practices.
Governance & Compliance: ensure data quality, privacy, and regulatory compliance throughout analytics work.

Conhecimentos

OKRs

Business Development

Collaboration

Communication

Customer Centricity

Performance Monitoring

Process Optimization

Sales Enablement

Sales Support

Solutions Selling

Formação académica

Bachelor's degree in Business Administration

Ferramentas

Power BI

Tableau

IQVIA

CRM platforms

Descrição da oferta de emprego

Company Overview

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow,and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement
Job Sub Function: Sales Effectiveness
Job Category: Business Enablement/Support
All Job Posting Locations: São Paulo, Brazil

Job Description:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow,and profoundly impact health for humanity. Learn more at https://www.jnj.com/. We are searching for the best talent for a Customer Insights & Experience Sr Specialist position, based in São Paulo.

Purpose:

The Customer Insights & Experience Sr Specialist is responsible for generating actionable customer and field force insights that support commercial decision-making, customer engagement, and business performance across multiple countries.
This role partners closely with Commercial, Marketing, Customer Engagement, and Analytics teams to transform data into meaningful recommendations, optimize field force execution, improve customer experiences, and drive adoption of performance management best practices.
The Sr Specialist acts as a key contributor in analytics initiatives, performance reporting, customer journey evaluations, and process improvements, ensuring insights are translated into tangible business actions.

Key Responsibilities

Field Force Performance & Commercial Insights

Support the development and execution of Field Force Performance initiatives aligned with commercial priorities. Analyze field force productivity, effectiveness, reach, frequency, coverage, and execution metrics. Monitor KPIs and identify opportunities to improve commercial execution and customer engagement. Generate regular performance analyses and recommendations to support leadership decision-making.

Analytics & Insights Generation

Conduct advanced analyses leveraging customer, sales, field force, and omnichannel data sources. Translate complex datasets into clear and actionable business insights. Develop dashboards, reports, and visualizations that support business planning and execution. Support segmentation, targeting, call planning, and performance measurement initiatives.

Customer Experience & Journey Optimization

Analyze customer behaviors and engagement patterns across touchpoints. Identify opportunities to improve customer experience and field force interactions. Support omnichannel initiatives by providing insights on customer preferences and engagement effectiveness. Contribute to customer journey mapping and optimization activities.

Cross-Functional Partnership

Collaborate with Commercial, Marketing, Customer Engagement, Business Analytics, IT, and other stakeholders. Support cross-functional projects focused on performance improvement and execution excellence. Present insights and recommendations to stakeholders in a clear and compelling manner. Act as a trusted business partner through data-driven consultation and storytelling.

Process Excellence & Innovation

Support the continuous improvement and standardization of reporting, analytics, and performance management processes. Identify automation opportunities to improve efficiency and scalability. Contribute to the implementation of new analytics tools, methodologies, and best practices. Ensure consistency and quality of performance-related deliverables.

Governance & Compliance

Ensure compliance with internal policies, data privacy requirements, and regulatory standards. Maintain high standards of data quality, accuracy, and integrity. Promote ethical and responsible use of customer and business information.

Qualifications / Requirements

Bachelor's degree in Business Administration, Engineering, Economics, Statistics, Data Science, Marketing, or related fields.
Advanced degree or specialization is a plus.
Experience in Customer Insights, Commercial Analytics, Business Intelligence, Sales Effectiveness, Field Force Performance, or similar areas.
Strong analytical and problem-solving skills.
Experience working with large datasets, dashboards, and performance reporting.
Ability to convert data into actionable business recommendations.
Strong communication and storytelling capabilities.
Experience working in cross-functional and matrix environments.
Knowledge of healthcare, pharmaceutical, or highly regulated industries is desirable.
Proficiency with analytics and visualization tools (Power BI, Tableau, IQVIA, CRM platforms, or similar).
Strong stakeholder management and collaboration skills.
High level of customer-centricity, accountability, and continuous improvement mindset.
Fluent Portuguese, Advanced English, Spanish highly desirable.

Required Skills