Customer Information Analyst

PepsiCo Deutschland GmbH; Distrito Federal; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading company as a Customer Information Analyst in Brazil. This role is crucial for managing customer data accuracy and compliance. Collaborate with global teams and drive operational excellence while enhancing your skills in a dynamic environment. Opportunities for growth and development are abundant, with a focus on flexibility and work-life balance.

Serviços

Opportunities to learn and develop

Internal digital platforms for self-learning

Development programs for leadership skills

Financial wellness programs

Flexibility program for work-life balance

Qualificações

• Recent graduates up to 2 years.
• At least 1 year of experience in Commercial, Finance, or Customer Service.

Responsabilidades

• Managing and tracking service requests based on urgency and impact.
• Maintaining communication with stakeholders to improve service level agreements.

Conhecimentos

Analytical Mindset

Communication

Formação académica

Bachelor’s degree in business administration

Bachelor’s degree in Engineering

Bachelor’s degree in Data & Analytics-related fields

Ferramentas

Microsoft Office Suite

Excel

Descrição da oferta de emprego

Overview

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity in Mexico City!

We are looking for a Customer Information Analyst to join the PepsiCo Beverages North America team. This role is key in ensuring the accuracy and legal compliance of customer master data and tax information. You will be responsible for validating data and ensuring proper follow-up on each case, directly contributing to the success of strategic business initiatives.

As part of a dynamic and collaborative team, you will help implement new processes and drive operational excellence across multiple functions. Your analytical mindset and communication skills will be essential for working with global finance teams and project leads.

Your Impact

As a Commercial Associate Analyst, your main responsibilities will include:

• Managing and tracking service requests (tickets), understanding business needs and prioritizing based on urgency and impact.
• Maintaining ongoing, open communication with stakeholders to gather feedback and continuously improve service level agreements (SLAs).
• Providing timely follow-up and resolution to stakeholder requests.
• Identifying, documenting, and reporting customer-related issues and resolution outcomes.
• Supporting continuous improvement efforts by optimizing existing processes for greater efficiency.

Qualifications

Who Are We Looking For?

Education

• Bachelor’s degree in business administration, Engineering, or Data & Analytics-related fields (recent graduates up to 2 years).

Experience

• At least 1 year of experience in Commercial, Finance, or Customer Service areas.
• Proficiency in English, both written and spoken is a must.
• Strong skills in Microsoft Office Suite, especially Excel.
• Ability to analyze and integrate information from multiple sources.
• Familiarity with data governance practices and customer/material hierarchy structures.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs to help you reach your goals at all stages of life.
• A flexibility program that allows you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation driver for the organization.