Customer Happiness Associate (Analista de Satisfação do Cliente) - Brasil I Future Opportunitie[...]

Clara; Brasil; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading B2B fintech company, Clara, is seeking a Customer Happiness Associate to provide exceptional support to its B2B clients. The role involves resolving customer issues, documenting interactions, and collaborating with teams to enhance customer experiences. Clara offers a vibrant work environment, autonomy, and opportunities for professional growth in financial technology.

Serviços

Competitive salary and stock options

Flexible vacation

Annual learning budget

Hybrid work model

Qualificações

• Minimum 2 years' experience in customer support or success.
• Prior experience managing B2B client relationships.
• Proficiency in English and Portuguese.

Responsabilidades

• Resolving escalated customer issues across various channels.
• Investigating and documenting detailed case notes.
• Conducting follow-up calls to troubleshoot client concerns.

Conhecimentos

Customer support

Communication

Attention to detail

Multitasking

Ferramentas

Zendesk

Google Drive

Hubspot

Descrição da oferta de emprego

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do

We're looking for a Customer Happiness Associate to join our team in Brazil. In this role, you'll be instrumental in ensuring our B2B clients receive exceptional support, aligning with Clara's commitment to excellence in spend management solutions. Your responsibilities will include:

Resolving escalated customer issues across various channels.

Investigating and documenting detailed case notes in our administrative systems.

Conducting follow-up calls to troubleshoot and resolve client concerns.

Offering solutions to clients considering cancellations or returns.

Collaborating with cross-functional teams to enhance the customer experience.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

Minimum of 2 years' experience in customer support or customer success roles.

Prior experience managing B2B client relationships.

Working proficiency in English and Portuguese.

Proficiency with Google Drive.

Experience with customer support systems like Zendesk or similar.

Familiarity with CRM tools such as Hubspot or equivalent.

Strong communication skills and attention to detail.

Ability to multitask and manage multiple customer inquiries simultaneously.

Nice to haves

Experience in the fintech industry.

Professional proficiency in English.

Ability to propose innovative solutions based on customer feedback.

Why join Clara

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

We’re the leading B2B fintech for spend management in Latin America.

Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.

Passionate about making Latin America more prosperous and competitive.

Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

Product-led, high-talent-density culture — designed for builders who raise the bar.

Proud of our open, inclusive, and values-driven environment.

What we believe in

#Clarity. We say things clearly, directly, and proactively.

#Simplicity. We reduce noise to focus on what really matters.

#Ownership. We take responsibility and never wait to be told.

#Pride. We build products and experiences we’re proud of.

#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.

#Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

Competitive salary and stock options (ESOP) from day one

Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

Annual learning budget and internal accelerated development paths

High-ownership environment: we move fast, learn fast, and raise the bar — together

Smart, ambitious teammates — low ego, high impact

Flexible vacation and hybrid work model focused on results

If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

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