Customer Experience Executive

Protect Group; Zona Sul do Rio de Janeiro; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Executivo de Experiência do Cliente para se juntar à sua equipe dinâmica. Neste papel, você será responsável por monitorar e responder a consultas de clientes, garantindo uma comunicação profissional e eficaz. A empresa valoriza a colaboração e a inovação, oferecendo soluções tecnológicas que melhoram a experiência do cliente e geram receita adicional. Se você é apaixonado por atendimento ao cliente e deseja crescer em uma organização em rápida expansão, esta é a oportunidade perfeita para você.

Qualificações

• Experiência em atendimento ao cliente e comunicação eficaz em inglês.
• Atenção aos detalhes e capacidade de resolver problemas de forma proativa.

Responsabilidades

• Monitorar consultas de clientes e responder de forma adequada.
• Revisar e aprovar solicitações de reembolso válidas.

Conhecimentos

Experiência em posições focadas no cliente

Fluência em inglês

Habilidade de equilibrar considerações humanas e comerciais

Atenção aos detalhes

Excelentes habilidades de comunicação

Experiência em atendimento ao cliente por telefone e e-mail

Organização e uso de sistemas CRM

Capacidade de construir rapport

Vontade de aprender

Comprometimento e atitude proativa

Ferramentas

Sistemas CRM

Descrição da oferta de emprego

Customer Experience Executive

Location: Botafogo, Rio de Janeiro

Contract: Permanent, Full-Time

Hours: Saturday - Tuesday 8am - 6pm

Language requirements: Fluent, business-level written and spoken English and Portuguese are essential. Any additional languages will be greatly beneficial.

Application Method: Please ensure that you apply with a CV written in English.

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community. We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise.

General Duties

• Monitoring customer enquiries, checking details and responding appropriately.
• Reviewing evidence provided for each refund application and approving valid applications.
• Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
• Liaising with internal departments to route customer enquiries to the right team.
• Maintaining a professional and polite tone in all communications.

Required Skills and Experience

• Experience in customer focused positions.
• Fluent English is a requirement of the role.
• Essential to have the ability to balance human and commercial considerations.
• Accuracy and attention to detail.
• Excellent communication skills (written and verbal) in all fluent languages.
• Experience working with customers over the phone and via email.
• Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
• Well organised with previous experience using CRM systems.
• Personable, able to build a good rapport.
• A real hunger and willingness to learn, not afraid to ask questions.
• Committed.
• Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

Beneficial Skills and Experience:

• Previous case handling experience.
• Fluency in languages in addition to English and Portuguese.

How to Apply

If you live and breathe what you do and recognise yourself as a Protect Person, then submit your latest CV in English and let us know what you can bring to Protect!