Customer Experience Designer - Brazil

EnterpriseAlumni; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in Alumni Management software is seeking a Customer Experience Designer to enhance their visual brand identity. In this hands-on role, you'll create compelling content that fosters customer engagement and retention. Ideal candidates will possess strong UX design skills and expertise in tools like Figma and the Adobe Creative Suite, along with an excellent eye for detail. Join a dynamic team dedicated to innovation and making a real impact in the tech space.

Qualificações

• Experience in a design role focused on Customer Experience content (SaaS or tech a plus).
• Portfolio showcasing previous UX projects.
• Understanding of design principles including responsive web design, typography, layout, and branding.

Responsabilidades

• Create high-converting assets including sales decks and case studies.
• Collaborate with customer success and design personalized customer launch kits.
• Participate in UX and product brainstorming sessions.

Conhecimentos

Customer Experience Design

Visual Communication

User-Centered Design

Creative Problem-Solving

Attention to Detail

Formação académica

Certification or training in UX/UI design

Ferramentas

Figma

Adobe Creative Suite

Descrição da oferta de emprego

About EnterpriseAlumni

EnterpriseAlumni isn't your average software company. We're the market-leading provider of Alumni Management software, helping some of the world’s biggest brands stay connected with their alumni. Our platform is a powerhouse, driving recruiting efforts, sales opportunities, and brand advocates back into our clients' organizations whilst creating a strong alumni value proposition.

We are looking for aCustomer Experience Designer to bring our offering to life through sharp, effective, and on-brand visual design.

About the Role

This is a hands-on, execution-focused role for a self-starter who can work independently, deliver high-quality design under tight timelines, and collaborate seamlessly with cross-functional teams. You’ll work closely with various teams across our business to create visually compelling content that drives customer acquisition, engagement, and retention.

Key Responsibilities

• Create high-converting assets including sales decks, pitch materials, one-pagers, and case studies.
• Ensure all assets meet brand standards and are optimized for clarity, conversion, and consistency.
• Ability to create wireframes, prototypes, and mockups that communicate design ideas effectively.

Customer-Focused Design

• Collaborate with customer success and onboarding teams to design personalized customer launch kits.
• Align assets with customer branding where required.
• Provide visual QA and sign-off for customer-facing assets.
• Maintain high standards of design quality in all externally delivered materials.
• Strong understanding of user-centered design principles and best practices.

Cross-Team Design Support

• Participate in UX and product brainstorming sessions, offering input from a visual and communication perspective.
• Maintain and update design systems and libraries in Figma.

What You Bring

Must-Haves:

• Experience in a design role focused on Customer Experience content (SaaS or tech a bonus).
• Additional certification or training in UX design, UI design, or product design is a plus.
• Portfolio showcasing previous UX projects.
• Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign) will be second nature to you. You’ll use them fluently at an expert level.
• Applied understanding of design principles, including responsive web design, typography, layout, branding, and image manipulation.
• Excellent attention to detail — pixel-perfect is your default.
• Comfortable working in a fast-paced environment.

Soft Skills

• Excellent communication and collaboration skills.
• Creative problem-solving abilities.
• Attention to detail and a user-focused mindset.
• Ability to work in a fast-paced environment and handle multiple projects.

Bonus Skills:

• Understanding of agile development methodologies.

• Basic knowledge of HTML/CSS (not required, but helpful for collaboration).

Why Join Us?

At EnterpriseAlumni we work hard, play hard, and always have each other's backs. We offer a fast-paced, innovative, and inclusive environment where creativity is our currency, and every success is celebrated. If you're passionate about a career in technology and ready to make a real impact, we would love to hear from you.

How to Apply:

Interested candidates are invited to submit their resume, and a brief cover letter explaining why they are the perfect fit for this role.

Hiring Process

Our hiring process will be an initial screening, interview and a short async design task.

EnterpriseAlumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO RECRUITERS PLEASE.

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