Customer Engagement Analytics & Shared Services Manager

Colgate; São Bernardo do Campo; Presencial; BRL 300 000 - 550 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Colgate-Palmolive is seeking a Customer Engagement Analytics & Shared Services Manager in Brazil. You will build and lead a centralized service center, driving data governance, analytics, and SLA governance to enhance Customer Engagement across regions.

Role requires experience in end-to-end supply chain, O2C, and cross-functional collaboration. Fluency in English and ability to work in a hybrid environment are essential.

Qualificações

• Bachelor’s Degree completed (Engineering, Business Administration, Supply Chain, Logistics, or related fields).
• Leadership experience: proven ability to lead, mentor, and develop a team.
• Advanced English is essential for global connections and reporting; Spanish a plus.

Responsabilidades

• Lead, develop, and empower the Customer Engagement analyst team.
• Design and monitor internal SLAs with cross-functional partners.
• Establish data governance standards and single-source-of-truth reporting.

Conhecimentos

Leadership

Data analytics

Data governance

Advanced English

Spanish (plus)

Analytical rigor

Stakeholder management

Continuous improvement

Process mapping

End-to-end supply chain

Formação académica

Bachelor’s degree (Engineering/Business/Supply Chain)

Ferramentas

SAP

ERP systems

Python/SQL basics

Data visualization tools

Descrição da oferta de emprego

Customer Engagement Analytics & Shared Services Manager Job Alerts Link Job Description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance Job Title: Customer Engagement Analytics & Shared Services Manager Travel Required?: Travel - up to 10% of time Posting Start Date: 8/14/26 Hybrid

No Relocation Assistance Offered

Job Number#175571 - Sao Bernardo do Campo, Sao Paulo, Brazil

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Customer Engagement Analytics & Shared Services Manager

Site: IMIGRANTES

Reports to: Director, Customer Services Brazil

Objective: To build, lead, and scale a centralized Customer Engagement Service Center aiming to transform decentralized tasks into a standardized, automated, and highly efficient operation. Operating as a strategic partner to Customer Engagement Managers and Customer Development, this position drives operational excellence, enforces data governance, optimizes our processes, and drives efficiencies.

Responsibilities

Strategic Area Leadership & Vision

• Leadership & People Management: Lead, develop, and empower the Customer Engagement analyst team by embedding Colgate’s Leadership Principles (LIFT) as our cultural foundation. Foster an inclusive, high-performance environment that prioritizes growing together' provides clarity on objectives, and champions 'courageous change' to drive continuous improvement
• Build a structured training and onboarding curriculum to continuously upskill the team in Supply Chain end-to-end processes, data analytics, systems, and soft skills (negotiation, stakeholder management).
• Service Center Governance: Design, implement, and monitor internal Service Level Agreements (SLAs) with key cross-functional partners to ensure clear accountability, predictable execution, and smooth handoffs.
• Establish formal operational governance to track SLA adherence and develop immediate action plans when service levels deviate.
• End-to-End Intelligence & Analytics: Establish robust Data Governance standards within the area, ensuring data consistency, accuracy and single-source-of-truth reporting across customer orders, service levels and master data.
• Deliver deep, predictive, and root-cause analyses on key indicators (e.g., On time, Fill Rate OOS, Order-to-Cash cycles), transforming raw data into actionable, preventive business solutions.
• Strategic Partnership: Work in close collaboration with Customer Engagement Managers, customers and other Colgate's areas, ensuring we have the data, dashboards, and reports required for business reviews and efficiency committees (internal or external).
• Automation & Efficiency: Drive end-to-end process optimization and digitalization across the Service Center. Identify operational bottlenecks, streamline manual workflows, and leverage automation/low-code solutions to maximize efficiency and shift the team's capacity toward high-value predictive analytics
• Financial and strategic business support: Drive specific efficiency and cost-saving projects directly contributing to Colgate's Funding the Growth program.
• Play an active role in key business rituals, including preparation for Performance Meetings, Mid-Year Reviews, Cost of Sales reviews, and commercial planning forums.

Requirements & Experience

• Bachelor’s Degree completed (Engineering, Business Administration, Supply Chain, Logistics, or related fields).
• Leadership Experience: Proven experience leading, mentoring, and developing a team.
• Language: Advanced / Fluent English is essential for global connections, regional collaboration, and corporate reporting. Intermediate/Advanced Spanish is a plus.
• Core Competencies: Excellent communication and strategic influencing skills, high adaptability, analytical rigor, and resilience under pressure.
• Supply Chain & Customer Operations Background: Solid experience across End-to-End Supply Chain operations, Order-to-Cash (O2C), Customer Service/Engagement B2B and Logistics.
• Process & Results Driven: Proven background in process mapping, continuous improvement (Lean / Six Sigma principles), and governance frameworks.
• Data & Analytics Expertise: Strong experience with Data Visualization tools, SAP (or major ERPs), process automation, data structuring, and basic coding/scripting logic (e.g., Python, SQL, VBA, or RPA tools).
• Project Management: Demonstrated ability to lead cross-functional transformation projects, drive change management, and align conflicting stakeholder priorities.

Preferred Qualification

• Advanced degrees or MBAs are a plus.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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